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StreetWise: Smart Speakers vs Human Help in Public Slum Settings / Jennifer Pearson; Simon Robinson; Thomas Reitmaier; Matt Jones; Shashank Ahire; Anirudha Joshi; Deepak Sahoo; Nimish Maravi; Bhakti Bhikne

CHI '19 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 13

Swansea University Author: Pearson, Jennifer

DOI (Published version): 10.1145/3290605.3300326

Abstract

This paper explores the use of conversational speech question and answer systems in the challenging context of public spaces in slums. A major part of this work is a comparison of the source and speed of the given responses; that is, either machine-powered and instant or human-powered and delayed. W...

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Published in: CHI '19 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
ISBN: 978-1-4503-5970-2
Published: Glasgow, Scotland, UK CHI Conference on Human Factors in Computing Systems 2019
URI: https://cronfa.swan.ac.uk/Record/cronfa50218
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Abstract: This paper explores the use of conversational speech question and answer systems in the challenging context of public spaces in slums. A major part of this work is a comparison of the source and speed of the given responses; that is, either machine-powered and instant or human-powered and delayed. We examine these dimensions via a two-stage, multi-sited deployment. We report on a pilot deployment that helped refine the system, and a second deployment involving the installation of nine of each type of system within a large Mumbai slum for a 40-day period, resulting in over 12,000 queries. We present the findings from a detailed analysis and comparison of the two question-answer corpora; discuss how these insights might help improve machine-powered smart speakers; and, highlight the potential benefits of multi-sited public speech installations within slum environments.
Keywords: Speech appliances, public space interaction, emergent users
College: College of Science
Start Page: 1
End Page: 13