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Modelling product lines diffusion: a framework incorporating competitive brands for sustainable innovations
Operations Management Research, Volume: 15, Issue: 3-4, Pages: 760 - 772
Swansea University Authors: Gareth Davies , Yogesh Dwivedi
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DOI (Published version): 10.1007/s12063-022-00260-0
Understanding of consumer behavior, their changing demands due to increase in social interactions and communications, adoption of latest technologies over existing products have always been a set of fundamental activities for the firms. Keeping the objective of minimum process disruptions and discou...
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Understanding of consumer behavior, their changing demands due to increase in social interactions and communications, adoption of latest technologies over existing products have always been a set of fundamental activities for the firms. Keeping the objective of minimum process disruptions and discouraging product proliferation, firms always endeavor to match heterogeneous demands of consumers by emphasizing on the product line. Also, with globalization, rivalry amongst firms has reached a next level. Brands are trying to capture the market by coming up with various combinations of new product mix. Amongst various attributes of product mix, product line has helped firms to attract new potential buyers to a significantly good extent. Therefore, in today’s cutthroat competitive scenario, the concept of product line provides an opportunity for a firm to provide same kind of products with some variation at an altered pricing. The objective of this study is to understand how customers behave (with so many options) and deviate from one product to another product (within and outside the brand). All the possible customers’ shifting combinations that might impact the overall sales of product are captured through the proposed model. A mathematical innovation diffusion model is developed that is motivated by the concept of Bass model and multiple generational diffusion models. This modelling framework describes the scenario of competitive brands that offer multiple products in a marketplace and observing the shifting behavior of the customers and predict the sales when product lines are available. Validation of the model has been done on real-life sales data sets for automobiles industries of two different brands i.e., Hyundai and Maruti Suzuki. The importance of this study is to deliver a solution to the manufacturers that how consumer shifts from one brand to another brand. Therefore, it is imperative for the companies to develop such a product that would lead to customers’ loyalty towards the brand.
Competitive brand; Customer behavior; Difusion modelling; Process disruption; Product line; Social change
Faculty of Humanities and Social Sciences