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Delays in response and triage times reduce patient satisfaction and enablement after using out-of-hours services

M Kelly, J. N Egbunike, P Kinnersley, K Hood, E Owen-Jones, L. A Button, C Shaw, A Porter, H Snooks, S Bowden, A Edwards, Helen Snooks Orcid Logo, Alison Porter Orcid Logo

Family Practice, Volume: 27, Issue: 6, Pages: 652 - 663

Swansea University Authors: Helen Snooks Orcid Logo, Alison Porter Orcid Logo

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DOI (Published version): 10.1093/fampra/cmq057

Published in: Family Practice
ISSN: 0263-2136 1460-2229
Published: 2010
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College: Faculty of Medicine, Health and Life Sciences
Issue: 6
Start Page: 652
End Page: 663