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Safety of telephone consultation for "non-serious" emergency ambulance service patients / J Dale; S Williams; T Foster; J Higgins; H Snooks; R Crouch; Helen Snooks

Quality and Safety in Health Care, Pages: 363 - 373

Swansea University Author: Helen, Snooks

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DOI (Published version): 10.1136/qshc.2003.008003

Published in: Quality and Safety in Health Care
Published: 2004
URI: https://cronfa.swan.ac.uk/Record/cronfa1181
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Item Description: This innovative 'shadow' RCT, requiring negotiation between academics, managers and front-line staff, led directly to service changes, a further RCT and national policy development (cited in 'Taking Healthcare to the Patient'), contributing to the shift to primary / self care. HS: instigator of study, methodological, liaison and writing role.
College: Swansea University Medical School
Start Page: 363
End Page: 373