Journal article 743 views
Safety of telephone consultation for "non-serious" emergency ambulance service patients
J Dale,
S Williams,
T Foster,
J Higgins,
H Snooks,
R Crouch,
Helen Snooks 
Quality and Safety in Health Care, Pages: 363 - 373
Swansea University Author:
Helen Snooks
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DOI (Published version): 10.1136/qshc.2003.008003
Abstract
Safety of telephone consultation for "non-serious" emergency ambulance service patients
| Published in: | Quality and Safety in Health Care |
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| Published: |
2004
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa1181 |
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| Item Description: |
This innovative 'shadow' RCT, requiring negotiation between academics, managers and front-line staff, led directly to service changes, a further RCT and national policy development (cited in 'Taking Healthcare to the Patient'), contributing to the shift to primary / self care. HS: instigator of study, methodological, liaison and writing role. |
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| College: |
Faculty of Medicine, Health and Life Sciences |
| Start Page: |
363 |
| End Page: |
373 |