Journal article 600 views
Safety of telephone consultation for "non-serious" emergency ambulance service patients / J Dale, S Williams, T Foster, J Higgins, H Snooks, R Crouch, Helen Snooks
Quality and Safety in Health Care, Pages: 363 - 373
Swansea University Author: Helen Snooks
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DOI (Published version): 10.1136/qshc.2003.008003
Safety of telephone consultation for "non-serious" emergency ambulance service patients
|Published in:||Quality and Safety in Health Care|
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This innovative 'shadow' RCT, requiring negotiation between academics, managers and front-line staff, led directly to service changes, a further RCT and national policy development (cited in 'Taking Healthcare to the Patient'), contributing to the shift to primary / self care. HS: instigator of study, methodological, liaison and writing role.
Swansea University Medical School