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Journal article 887 views

Safety of telephone consultation for "non-serious" emergency ambulance service patients

J Dale, S Williams, T Foster, J Higgins, H Snooks, R Crouch, Helen Snooks Orcid Logo

Quality and Safety in Health Care, Pages: 363 - 373

Swansea University Author: Helen Snooks Orcid Logo

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DOI (Published version): 10.1136/qshc.2003.008003

Published in: Quality and Safety in Health Care
Published: 2004
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Item Description: This innovative 'shadow' RCT, requiring negotiation between academics, managers and front-line staff, led directly to service changes, a further RCT and national policy development (cited in 'Taking Healthcare to the Patient'), contributing to the shift to primary / self care. HS: instigator of study, methodological, liaison and writing role.
College: Faculty of Medicine, Health and Life Sciences
Start Page: 363
End Page: 373