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Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy

Frances Rapport, Marcus A Doel, Hayley A Hutchings, Gabi S Jerzembek, Dai N John, Paul Wainright, Christine Dobbs, Stephen Newbury, Carol Trower

Forum Qualitative Sozialforschung, Volume: 11, Issue: 1

Swansea University Author: Christine Dobbs

Abstract

This paper presents five consultation workshops with 29 community pharmacists, stakeholders and patients that examined "patient-centred professionalism" in terms of pharmacists' working day and environment. The concept is ill-defined in both medical and pharmacy literature and the stu...

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Published in: Forum Qualitative Sozialforschung
Published: 2010
Online Access: http://www.qualitative-research.net/index.php/fqs/article/view/1301
URI: https://cronfa.swan.ac.uk/Record/cronfa12494
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spelling 2011-10-01T00:00:00.0000000 v2 12494 2012-08-30 Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy 937b7a89ff111abd197e192a6a850f22 Christine Dobbs Christine Dobbs true false 2012-08-30 FGMHL This paper presents five consultation workshops with 29 community pharmacists, stakeholders and patients that examined "patient-centred professionalism" in terms of pharmacists' working day and environment. The concept is ill-defined in both medical and pharmacy literature and the study aimed to clarify the situated nature of the term for patients and health professionals across settings. Workshops were supported by bio-photographic datasets of "in-situ" practice and Nominal Group Work. The thematic content analyses led to the following aspects: building caring relationships; managing external forces; the effects of space and environment, and different roles and expectations. The study reveals how patient-centred professionalism cannot be defined in any singular or stationary sense, but should be seen as a "moveable feast", best understood through everyday examples of practice and interaction, in relation to whose experience is being expressed, and whose needs considered. The phrase is being mobilised by a whole set of interests and stakeholders to reshape practice, the effect of which remains both uncertain and contested. Whilst patients prioritise a quick and efficient dispensing service from knowledgeable pharmacists, pharmacists rail against increasing public demands and overtly formalised consultations that take them away from the dispensary where the defining aspects of their professionalism lie. Journal Article Forum Qualitative Sozialforschung 11 1 patient-centred professionalism, UK community pharmacy, public and professional perspectives, bio-photographic data, consultation workshops 31 12 2010 2010-12-31 http://www.qualitative-research.net/index.php/fqs/article/view/1301 COLLEGE NANME Medicine, Health and Life Science - Faculty COLLEGE CODE FGMHL Swansea University 2011-10-01T00:00:00.0000000 2012-08-30T10:54:16.2101616 Faculty of Medicine, Health and Life Sciences Swansea University Medical School - Medicine Frances Rapport 1 Marcus A Doel 2 Hayley A Hutchings 3 Gabi S Jerzembek 4 Dai N John 5 Paul Wainright 6 Christine Dobbs 7 Stephen Newbury 8 Carol Trower 9
title Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
spellingShingle Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
Christine Dobbs
title_short Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
title_full Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
title_fullStr Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
title_full_unstemmed Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
title_sort Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy
author_id_str_mv 937b7a89ff111abd197e192a6a850f22
author_id_fullname_str_mv 937b7a89ff111abd197e192a6a850f22_***_Christine Dobbs
author Christine Dobbs
author2 Frances Rapport
Marcus A Doel
Hayley A Hutchings
Gabi S Jerzembek
Dai N John
Paul Wainright
Christine Dobbs
Stephen Newbury
Carol Trower
format Journal article
container_title Forum Qualitative Sozialforschung
container_volume 11
container_issue 1
publishDate 2010
institution Swansea University
college_str Faculty of Medicine, Health and Life Sciences
hierarchytype
hierarchy_top_id facultyofmedicinehealthandlifesciences
hierarchy_top_title Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id facultyofmedicinehealthandlifesciences
hierarchy_parent_title Faculty of Medicine, Health and Life Sciences
department_str Swansea University Medical School - Medicine{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}Swansea University Medical School - Medicine
url http://www.qualitative-research.net/index.php/fqs/article/view/1301
document_store_str 0
active_str 0
description This paper presents five consultation workshops with 29 community pharmacists, stakeholders and patients that examined "patient-centred professionalism" in terms of pharmacists' working day and environment. The concept is ill-defined in both medical and pharmacy literature and the study aimed to clarify the situated nature of the term for patients and health professionals across settings. Workshops were supported by bio-photographic datasets of "in-situ" practice and Nominal Group Work. The thematic content analyses led to the following aspects: building caring relationships; managing external forces; the effects of space and environment, and different roles and expectations. The study reveals how patient-centred professionalism cannot be defined in any singular or stationary sense, but should be seen as a "moveable feast", best understood through everyday examples of practice and interaction, in relation to whose experience is being expressed, and whose needs considered. The phrase is being mobilised by a whole set of interests and stakeholders to reshape practice, the effect of which remains both uncertain and contested. Whilst patients prioritise a quick and efficient dispensing service from knowledgeable pharmacists, pharmacists rail against increasing public demands and overtly formalised consultations that take them away from the dispensary where the defining aspects of their professionalism lie.
published_date 2010-12-31T03:14:25Z
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score 11.012678

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