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Organisational Knowledge Management for Defect Reduction and Sustainable Development in Foundries / Cinzia Giannetti; Meghana Ransing; Rajesh Ransing; David Bould; David Gethin; Johann Sienz
International Journal of Knowledge and Systems Science, Volume: 6, Issue: 3, Pages: 18 - 37
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DOI (Published version): 10.4018/ijkss.2015070102
Despite many advances in the field of casting technologies the foundry industry still incurs significant lossesdue to the cost of scrap and rework with adverse effects on profitability and the environment. Approachessuch as Six Sigma, DoE, FMEA are used by foundries to address quality issues. Howeve...
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Despite many advances in the field of casting technologies the foundry industry still incurs significant lossesdue to the cost of scrap and rework with adverse effects on profitability and the environment. Approachessuch as Six Sigma, DoE, FMEA are used by foundries to address quality issues. However these approacheslack support to manage the heterogeneous knowledge created during process improvement activities. Theproposed revision of ISO9001:2015 quality standard puts emphasis on retaining organisational knowledgeand its continual use in process improvement (ISO, 2014). In this paper a novel framework for creation,storage and reuse of product specific process knowledge is presented. The framework is reviewed taking intoconsideration theoretical perspectives of organisational knowledge management as well as addressing thechallenges concerning its practical implementation. A knowledge repository concept is introduced to demonstratehow organisational knowledge can be effectively stored and reused for achieving continual processimprovement and sustainable development.
The 2015 version of ISO 9001 standard has placed much greater importance on organisational knowledge management requirements particularly on capture, storage and reuse of internal and external knowledge (clause 7.1.6). The techniques proposed in this paper are novel, original and can be directly implemented in a foundry environment. They are also applicable to other manufacturing environments e.g. power compaction, biotechnology etc. The proposed methodology has become part of the '7Epsilon for ISO9001:2015' course that is currently being offered in collaboration with foundry associations in Europe, USA and India. The training presentation is publicly available on http://www.slideshare.net/7Epsilon/key-changes-to-iso-9001-2015-and-7-steps-of-7-epsilon?qid=871de166-1612-4880-a848-0f8d59dffe43&v=qf1&b=&from_search=1
7Epsilon, Casting Process, ISO9001:2015, Knowledge Discovery, Knowledge Representation, Process Improvement, Six Sigma, Total Quality Management
College of Engineering