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Pauline Found, Sharon Williams Orcid Logo, Nicholas Rich Orcid Logo

The SAGE Encyclopaedia of Quality and the Service Economy

Swansea University Authors: Sharon Williams Orcid Logo, Nicholas Rich Orcid Logo

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DOI (Published version): 10.4135/9781483346366.n100

Published in: The SAGE Encyclopaedia of Quality and the Service Economy
Published: Sage Publications Ltd 2014
URI: https://cronfa.swan.ac.uk/Record/cronfa38757
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College: College of Human and Health Sciences