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Trust in organisations. / Guy Diedrich

Swansea University Author: Guy Diedrich

Abstract

This thesis seeks to contribute to the organisational trust literature by investigating the relevance of trust to organisations through executive self-reports, and exploring the potential congruities and incongruities of these self-reports with the existing trust literature. Further, the study allow...

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Published: 2013
Institution: Swansea University
Degree level: Doctoral
Degree name: Ph.D
URI: https://cronfa.swan.ac.uk/Record/cronfa42632
first_indexed 2018-08-02T18:55:10Z
last_indexed 2018-08-03T10:10:40Z
id cronfa42632
recordtype RisThesis
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spelling 2018-08-02T16:24:29.9149986 v2 42632 2018-08-02 Trust in organisations. 510876e99c4fd41e67884d3204f86b62 NULL Guy Diedrich Guy Diedrich true true 2018-08-02 This thesis seeks to contribute to the organisational trust literature by investigating the relevance of trust to organisations through executive self-reports, and exploring the potential congruities and incongruities of these self-reports with the existing trust literature. Further, the study allows for the participants to introduce unique conceptualisations of trust in organisations that may not appear in the literature but might be worthy of further consideration and research. The results of this study begin to fill an existing gap in the trust literature by considering the perceptions of the most senior executives in the corporate environment. A trust typology is proposed (Chapter 5) which distinguishes between characteristics of genuine trust and surrogate trust. Definitions widely cited in the literature are analysed against the typology, and the executives' definitions are compared to consider congruities and incongruities of definitions. The dynamics of trust are examined (Chapter 6), and an optimal trust path for transactions is proposed (Chapter 7). The possible economic impacts of trust in organisations are evaluated (Chapter 8) and new conceptualisations from executive reports are analysed. The extensive use of metaphors by the executives to convey trust is examined (Chapter 9). Alternative configurations of trust are examined (Chapter 10) and a model for optimal trust transactions based on the literature and executive reports are presented. The final chapter argues that future studies may benefit from the findings of this thesis, including key considerations in defining trust for research in organisations, recognising that executives may view trust as an asset that is strategically invested like any other corporate asset, expanding the scope of trust and its potential economic impacts on the organisation, and developing new models for building trust. E-Thesis Management.;Organizational behavior. 31 12 2013 2013-12-31 COLLEGE NANME Geography COLLEGE CODE Swansea University Doctoral Ph.D 2018-08-02T16:24:29.9149986 2018-08-02T16:24:29.9149986 Faculty of Science and Engineering School of Biosciences, Geography and Physics - Geography Guy Diedrich NULL 1 0042632-02082018162509.pdf 10805390.pdf 2018-08-02T16:25:09.7570000 Output 5257515 application/pdf E-Thesis true 2018-08-02T16:25:09.7570000 false
title Trust in organisations.
spellingShingle Trust in organisations.
Guy Diedrich
title_short Trust in organisations.
title_full Trust in organisations.
title_fullStr Trust in organisations.
title_full_unstemmed Trust in organisations.
title_sort Trust in organisations.
author_id_str_mv 510876e99c4fd41e67884d3204f86b62
author_id_fullname_str_mv 510876e99c4fd41e67884d3204f86b62_***_Guy Diedrich
author Guy Diedrich
author2 Guy Diedrich
format E-Thesis
publishDate 2013
institution Swansea University
college_str Faculty of Science and Engineering
hierarchytype
hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Biosciences, Geography and Physics - Geography{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Biosciences, Geography and Physics - Geography
document_store_str 1
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description This thesis seeks to contribute to the organisational trust literature by investigating the relevance of trust to organisations through executive self-reports, and exploring the potential congruities and incongruities of these self-reports with the existing trust literature. Further, the study allows for the participants to introduce unique conceptualisations of trust in organisations that may not appear in the literature but might be worthy of further consideration and research. The results of this study begin to fill an existing gap in the trust literature by considering the perceptions of the most senior executives in the corporate environment. A trust typology is proposed (Chapter 5) which distinguishes between characteristics of genuine trust and surrogate trust. Definitions widely cited in the literature are analysed against the typology, and the executives' definitions are compared to consider congruities and incongruities of definitions. The dynamics of trust are examined (Chapter 6), and an optimal trust path for transactions is proposed (Chapter 7). The possible economic impacts of trust in organisations are evaluated (Chapter 8) and new conceptualisations from executive reports are analysed. The extensive use of metaphors by the executives to convey trust is examined (Chapter 9). Alternative configurations of trust are examined (Chapter 10) and a model for optimal trust transactions based on the literature and executive reports are presented. The final chapter argues that future studies may benefit from the findings of this thesis, including key considerations in defining trust for research in organisations, recognising that executives may view trust as an asset that is strategically invested like any other corporate asset, expanding the scope of trust and its potential economic impacts on the organisation, and developing new models for building trust.
published_date 2013-12-31T07:21:57Z
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score 11.057796

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