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Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales

Paul Jones Orcid Logo, Paul Beynon-Davies, Mike Greaves

Business Information Review, Volume: 20, Issue: 3, Pages: 168 - 174

Swansea University Author: Paul Jones Orcid Logo

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DOI (Published version): 10.1177/02663821030203007

Abstract

A study of small and medium sized enterprises (SMEs) in Wales was undertaken to evaluate the effectiveness and competence of users of information technology (IT) and information systems (IS). A questionnaire survey, followed by selected follow-up interviews, was conducted: to determine levels of inf...

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Published in: Business Information Review
ISSN: 0266-3821 1741-6450
Published: Sage 2003
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URI: https://cronfa.swan.ac.uk/Record/cronfa44766
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first_indexed 2018-10-04T13:31:59Z
last_indexed 2018-10-04T13:31:59Z
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spelling 2018-10-04T09:50:50.9187958 v2 44766 2018-10-04 Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales 21e2660aaa102fe36fc981880dd9e082 0000-0003-0417-9143 Paul Jones Paul Jones true false 2018-10-04 BBU A study of small and medium sized enterprises (SMEs) in Wales was undertaken to evaluate the effectiveness and competence of users of information technology (IT) and information systems (IS). A questionnaire survey, followed by selected follow-up interviews, was conducted: to determine levels of information technology (IT) and information systems (IS) use by small and medium enterprises (SMEs) in Wales; to identify key factors influencing SMEs’ ability to exploit opportunities that technology offers; to investigate whether IT/IS is managed in an active and strategic fashion; to assess the use and management of data within these enterprises; and to consider whether SMEs have opportunities to create strategic advantage from IT/IS. The results indicated that the utilization of IT is increasing but the majority of SMEs are under-exploiting the potential benefits due to a lack of management direction. Nevertheless, although few SMEs are being seen to achieve competitive advantage, those enterprises that are doing so tend to be focusing on acquiring knowledge, using their flexibility and ability to react speedily and generating innovative solutions. Th study identified areas where further research was needed to support the findings, particularly in terms of the regularly review of the level and exploitation of IT/ IS within the SME sector within Wales and the rest of the UK via quantitative surveys providing a base for a longitudinal comparison of data; the investigation of the factors that deter IT/IS development within SMEs; and the review of IS/IT within individual SME industries and sectors, utilizing case study methodology and allowing for the qualitative analysis of key factors underpinning usage. (Part 1 of this article was published in the previous issue of Business Information Review). Journal Article Business Information Review 20 3 168 174 Sage 0266-3821 1741-6450 31 12 2003 2003-12-31 10.1177/02663821030203007 http://journals.sagepub.com/doi/abs/10.1177/02663821030203007 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2018-10-04T09:50:50.9187958 2018-10-04T09:50:50.9187958 Faculty of Humanities and Social Sciences School of Management - Business Management Paul Jones 0000-0003-0417-9143 1 Paul Beynon-Davies 2 Mike Greaves 3
title Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
spellingShingle Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
Paul Jones
title_short Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
title_full Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
title_fullStr Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
title_full_unstemmed Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
title_sort Enterprise Competencies for Effective Information Systems and Information Management A Quantitative and Qualitative Study of the SME Sector within Wales
author_id_str_mv 21e2660aaa102fe36fc981880dd9e082
author_id_fullname_str_mv 21e2660aaa102fe36fc981880dd9e082_***_Paul Jones
author Paul Jones
author2 Paul Jones
Paul Beynon-Davies
Mike Greaves
format Journal article
container_title Business Information Review
container_volume 20
container_issue 3
container_start_page 168
publishDate 2003
institution Swansea University
issn 0266-3821
1741-6450
doi_str_mv 10.1177/02663821030203007
publisher Sage
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://journals.sagepub.com/doi/abs/10.1177/02663821030203007
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description A study of small and medium sized enterprises (SMEs) in Wales was undertaken to evaluate the effectiveness and competence of users of information technology (IT) and information systems (IS). A questionnaire survey, followed by selected follow-up interviews, was conducted: to determine levels of information technology (IT) and information systems (IS) use by small and medium enterprises (SMEs) in Wales; to identify key factors influencing SMEs’ ability to exploit opportunities that technology offers; to investigate whether IT/IS is managed in an active and strategic fashion; to assess the use and management of data within these enterprises; and to consider whether SMEs have opportunities to create strategic advantage from IT/IS. The results indicated that the utilization of IT is increasing but the majority of SMEs are under-exploiting the potential benefits due to a lack of management direction. Nevertheless, although few SMEs are being seen to achieve competitive advantage, those enterprises that are doing so tend to be focusing on acquiring knowledge, using their flexibility and ability to react speedily and generating innovative solutions. Th study identified areas where further research was needed to support the findings, particularly in terms of the regularly review of the level and exploitation of IT/ IS within the SME sector within Wales and the rest of the UK via quantitative surveys providing a base for a longitudinal comparison of data; the investigation of the factors that deter IT/IS development within SMEs; and the review of IS/IT within individual SME industries and sectors, utilizing case study methodology and allowing for the qualitative analysis of key factors underpinning usage. (Part 1 of this article was published in the previous issue of Business Information Review).
published_date 2003-12-31T03:56:09Z
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