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An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations

Mahmood Shah, Abdullah Maitlo, Paul Jones Orcid Logo, Yahaya Yusuf

Journal of Knowledge Management, Volume: 23, Issue: 9, Pages: 1857 - 1884

Swansea University Author: Paul Jones Orcid Logo

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DOI (Published version): 10.1108/JKM-06-2018-0370

Abstract

Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the online industry....

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Published in: Journal of Knowledge Management
ISSN: 1367-3270
Published: UK Emerald Publishing Ltd 2019
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URI: https://cronfa.swan.ac.uk/Record/cronfa49019
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This study identifies the inhibiting factors in the agile learning and knowledge sharing process with recommendations for best practice for organisations and staff to effectively share knowledge on identity theft prevention.Three qualitative case studies were undertaken in OROs in the United Kingdom. Data was collected using semi-structured interviews, internal documents and related external material. The data were analysed using a thematic analysis method. The findings identified that individual staff members within OROs from the information security and fraud prevention departments often share their knowledge as a community. However, there is no formal knowledge sharing process or any related training facilitating this exchange. There is a need for the agile learning environment in OROs of United Kingdom.The study offers both theoretical and practical contributions to the extant literature of agile learning of knowledge sharing to prevent identity theft in OROs. Existing learning opportunities are not being used to enhance the knowledge of individuals, and OROs need to increase the skills and trust of their staff to share knowledge efficiently. This study identifies the systemic weaknesses inherent in the process of knowledge sharing and existing training provision within OROs. It provides ORO managers with practical guidelines in facilitating trust between individuals and developing appropriate training systems to educate staff on sharing organisational knowledge. This study contributes by extending the knowledge sharing framework proposed by Chong et al. (2011), for enhanced individual knowledge sharing processes to prevent identity theft within OROs. 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spelling 2019-07-23T13:02:25.9871823 v2 49019 2019-02-28 An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations 21e2660aaa102fe36fc981880dd9e082 0000-0003-0417-9143 Paul Jones Paul Jones true false 2019-02-28 BBU Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the online industry. This study identifies the inhibiting factors in the agile learning and knowledge sharing process with recommendations for best practice for organisations and staff to effectively share knowledge on identity theft prevention.Three qualitative case studies were undertaken in OROs in the United Kingdom. Data was collected using semi-structured interviews, internal documents and related external material. The data were analysed using a thematic analysis method. The findings identified that individual staff members within OROs from the information security and fraud prevention departments often share their knowledge as a community. However, there is no formal knowledge sharing process or any related training facilitating this exchange. There is a need for the agile learning environment in OROs of United Kingdom.The study offers both theoretical and practical contributions to the extant literature of agile learning of knowledge sharing to prevent identity theft in OROs. Existing learning opportunities are not being used to enhance the knowledge of individuals, and OROs need to increase the skills and trust of their staff to share knowledge efficiently. This study identifies the systemic weaknesses inherent in the process of knowledge sharing and existing training provision within OROs. It provides ORO managers with practical guidelines in facilitating trust between individuals and developing appropriate training systems to educate staff on sharing organisational knowledge. This study contributes by extending the knowledge sharing framework proposed by Chong et al. (2011), for enhanced individual knowledge sharing processes to prevent identity theft within OROs. It also identifies OROs weaknesses in knowledge sharing learning processes for theft prevention and offers prevention guidelines and recommendations for developing effective agile learning environments. Journal Article Journal of Knowledge Management 23 9 1857 1884 Emerald Publishing Ltd UK 1367-3270 Knowledge sharing, Identity theft, Information security, Staff awareness, Case study, Agile learning. 31 12 2019 2019-12-31 10.1108/JKM-06-2018-0370 http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jkm COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2019-07-23T13:02:25.9871823 2019-02-28T13:50:48.8978455 Mahmood Shah 1 Abdullah Maitlo 2 Paul Jones 0000-0003-0417-9143 3 Yahaya Yusuf 4 0049019-12062019104137.pdf 49019_Tables.pdf 2019-06-12T10:41:37.5570000 Output 123905 application/pdf Not Applicable (or Unknown) true 2019-06-11T00:00:00.0000000 Tables true eng 0049019-11032019114354.pdf 49019.pdf 2019-03-11T11:43:54.6670000 Output 289259 application/pdf Accepted Manuscript true 2019-06-11T00:00:00.0000000 true eng
title An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
spellingShingle An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
Paul Jones
title_short An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
title_full An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
title_fullStr An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
title_full_unstemmed An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
title_sort An investigation into agile learning processes and knowledge sharing practices to prevent identity theft in the online retail organisations
author_id_str_mv 21e2660aaa102fe36fc981880dd9e082
author_id_fullname_str_mv 21e2660aaa102fe36fc981880dd9e082_***_Paul Jones
author Paul Jones
author2 Mahmood Shah
Abdullah Maitlo
Paul Jones
Yahaya Yusuf
format Journal article
container_title Journal of Knowledge Management
container_volume 23
container_issue 9
container_start_page 1857
publishDate 2019
institution Swansea University
issn 1367-3270
doi_str_mv 10.1108/JKM-06-2018-0370
publisher Emerald Publishing Ltd
url http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jkm
document_store_str 1
active_str 0
description Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the online industry. This study identifies the inhibiting factors in the agile learning and knowledge sharing process with recommendations for best practice for organisations and staff to effectively share knowledge on identity theft prevention.Three qualitative case studies were undertaken in OROs in the United Kingdom. Data was collected using semi-structured interviews, internal documents and related external material. The data were analysed using a thematic analysis method. The findings identified that individual staff members within OROs from the information security and fraud prevention departments often share their knowledge as a community. However, there is no formal knowledge sharing process or any related training facilitating this exchange. There is a need for the agile learning environment in OROs of United Kingdom.The study offers both theoretical and practical contributions to the extant literature of agile learning of knowledge sharing to prevent identity theft in OROs. Existing learning opportunities are not being used to enhance the knowledge of individuals, and OROs need to increase the skills and trust of their staff to share knowledge efficiently. This study identifies the systemic weaknesses inherent in the process of knowledge sharing and existing training provision within OROs. It provides ORO managers with practical guidelines in facilitating trust between individuals and developing appropriate training systems to educate staff on sharing organisational knowledge. This study contributes by extending the knowledge sharing framework proposed by Chong et al. (2011), for enhanced individual knowledge sharing processes to prevent identity theft within OROs. It also identifies OROs weaknesses in knowledge sharing learning processes for theft prevention and offers prevention guidelines and recommendations for developing effective agile learning environments.
published_date 2019-12-31T03:59:46Z
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score 11.035634

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