APA Citation

Palmer, A. (2010). Customer Experience Management: A critical review of an emerging idea. Journal of Services Marketing, 24(3), pp. 196-208. doi:10.1108/08876041011040604

Chicago Style Citation

Palmer, Adrian. "Customer Experience Management: A Critical Review of an Emerging Idea." Journal of Services Marketing 24(3) (2010): 196-208.

MLA Citation

Palmer, Adrian. "Customer Experience Management: A Critical Review of an Emerging Idea." Journal of Services Marketing 24(3) (2010): 196-208.

Warning: These citations may not always be 100% accurate.