Conference Paper/Proceeding/Abstract 693 views 637 downloads
Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction
,
Odile Dumbleton,
Benjamin R. Cowan
Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, Pages: 1 - 12
Swansea University Author:
Leigh Clark
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DOI (Published version): 10.1145/3338286.3340116
Abstract
Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants held dialogues with a human and two speech interface based...
| Published in: | Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services |
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| ISBN: | 9781450368254 978-1-4503-6825-4 |
| Published: |
New York, NY, USA
ACM
2019
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa52498 |
| Tags: |
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| Abstract: |
Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants held dialogues with a human and two speech interface based intelligent personal assistants, and then reflected and compared their experiences using the repertory grid technique. Analysis of the constructs show that perceptions of humanness are multidimensional, focusing on eight key themes: partner knowledge set, interpersonal connection, linguistic content, partner performance and capabilities, conversational interaction, partner identity and role, vocal qualities and behavioral affordances. Through these themes, it is clear that users define the capabilities of speech interfaces differently to humans, seeing them as more formal, fact based, impersonal and less authentic. Based on the findings, we discuss how the themes help to scaffold, categorise and target research and design efforts, considering the appropriateness of emulating humanness. |
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| Keywords: |
speech interface; voice user interface; intelligent personal assistants; repertory grid; mental models; humanness. |
| College: |
Faculty of Science and Engineering |
| Start Page: |
1 |
| End Page: |
12 |