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Stakeholder created value: Outcomes of CSR programme in the community, a case study of the Business Class programme in Wales / RAVINDRA, NYAUPANE

Swansea University Author: RAVINDRA, NYAUPANE

DOI (Published version): 10.23889/Suthesis.54271

Abstract

This thesis primarily informs how activities carried out at the intersection of business and society in the form of corporate community programmes — create value to multiple stakeholders, and suggests how to measure it comprehensively, accurately and appropriately. The thesis is framed by the fields...

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Published: Swansea 2018
URI: https://cronfa.swan.ac.uk/Record/cronfa54271
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Abstract: This thesis primarily informs how activities carried out at the intersection of business and society in the form of corporate community programmes — create value to multiple stakeholders, and suggests how to measure it comprehensively, accurately and appropriately. The thesis is framed by the fields of Corporate Social Responsibility (CSR) and stakeholder theory. Both of these have a moral component and therefore foundational work informing business ethics. This thesis also evaluates how impact is currently measured, finding that the vast majority of frameworks are corporate-centric. The overall philosophical position of this research is pragmatism and the research strategy is case study. Data collected from the Business Class programme in Wales and analysis have qualitative approach; drawing on and synthesising variety of data from diverse sources. The main sources of data were in-depth interviews with diverse participants. The outcome of this research challenges the notion of value creation, a language shaped by businesses – to show that all stakeholders including businesses and community participate, co-contribute, draw and can co-valuate corporate community programme often in a multi-stakeholder setting; thereby expanding the stakeholder theory. It further challenges the notion of corporate social responsibility, often characterised as one way gift from businesses to society – by showing that businesses (like other stakeholders) give as well as gain from the society. While these issues are known to an extent from existing CSR research but this thesis goes further to uncover the complexity of the stakeholder networks, relationship and contexts that inform value creation and measurement approaches. The thesis argues that stakeholders involved in a programme have multiple perspectives and their co-valuation of programme or activity gives an integrated and realistic picture of the amount and quality of diverse value created, beyond the financial outcome of an activity. Furthermore, it develops the concept of net value and evaluation tools to measure value – where multiple factors such as attribution, counterfactual and complexity need to be taken into account – in order to establish ultimate value that is comprehensive, accurate and mutually agreed.
Item Description: A selection of third party content is redacted or is partially redacted from this thesis.
Keywords: CSR, impact, stakeholder theory, value measurement, business and society