No Cover Image

Conference Paper/Proceeding/Abstract 129 views 6 downloads

What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach / Philip R Doyle, Leigh Clark, Benjamin R. Cowan

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 14

Swansea University Author: Leigh Clark

  • 56348.pdf

    PDF | Version of Record

    © 2021 Copyright held by the owner/author(s). This work is licensed under a Creative Commons Attribution International 4.0 License

    Download (1.12MB)

DOI (Published version): 10.1145/3411764.3445206

Abstract

Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that def...

Full description

Published in: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
ISBN: 9781450380966
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa56348
Tags: Add Tag
No Tags, Be the first to tag this record!
Abstract: Perceptions of system competence and communicative ability, termed partner models, play a significant role in speech interface interaction. Yet we do not know what the core dimensions of this concept are. Taking a psycholexical approach, our paper is the first to identify the key dimensions that define partner models in speech agent interaction. Through a repertory grid study (N=21), a review of key subjective questionnaires, an expert review of resulting word pairs and an online study of 356 users of speech interfaces, we identify three key dimensions that make up a users’ partner model: 1) perceptions towards partner competence and dependability; 2) assessment of human-likeness; and 3) a system’s perceived cognitive flexibility. We discuss the implications for partner modelling as a concept, emphasising the importance of salience and the dynamic nature of these perceptions.
Keywords: partner models, mental models, speech interfaces, psycholexical, human-machine dialogue, psychometrics
College: College of Science
Start Page: 1
End Page: 14