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Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement
Information Systems Frontiers, Volume: 25, Issue: 6, Pages: 2197 - 2220
Swansea University Author:
Yogesh Dwivedi
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©The Author(s) 2021. This article is licensed under a Creative Commons Attribution 4.0 International License.
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DOI (Published version): 10.1007/s10796-021-10136-6
Abstract
The Healthcare sector has been at the forefront of the adoption of artificial intelligence (AI) technologies. Owing to the nature of the services and the vulnerability of a large section of end-users, the topic of responsible AI has become the subject of widespread study and discussion. We conduct a...
Published in: | Information Systems Frontiers |
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ISSN: | 1387-3326 1572-9419 |
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Springer Science and Business Media LLC
2023
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URI: | https://cronfa.swan.ac.uk/Record/cronfa56700 |
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v2 56700 2021-04-19 Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2021-04-19 CBAE The Healthcare sector has been at the forefront of the adoption of artificial intelligence (AI) technologies. Owing to the nature of the services and the vulnerability of a large section of end-users, the topic of responsible AI has become the subject of widespread study and discussion. We conduct a mixed-method study to identify the constituents of responsible AI in the healthcare sector and investigate its role in value formation and market performance. The study context is India, where AI technologies are in the developing phase. The results from 12 in-depth interviews enrich the more nuanced understanding of how different facets of responsible AI guide healthcare firms in evidence-based medicine and improved patient centered care. PLS-SEM analysis of 290 survey responses validates the theoretical framework and establishes responsible AI as a third-order factor. The 174 dyadic data findings also confirm the mediation mechanism of the patient’s cognitive engagement with responsible AI-solutions and perceived value, which leads to market performance. Journal Article Information Systems Frontiers 25 6 2197 2220 Springer Science and Business Media LLC 1387-3326 1572-9419 Artificial intelligence, Cognitive engagement, Healthcare, Market performance, Responsible AI, Value formation 1 12 2023 2023-12-01 10.1007/s10796-021-10136-6 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University SU Library paid the OA fee (TA Institutional Deal) Swansea University 2024-06-05T16:38:04.9151236 2021-04-19T21:01:38.0140348 Faculty of Humanities and Social Sciences School of Management - Business Management Pradeep Kumar 1 Yogesh Dwivedi 0000-0002-5547-9990 2 Ambuj Anand 3 56700__19946__ad60dffc4f2e4362a619bec48d67dfa9.pdf 56700.pdf 2021-05-19T16:07:25.8537030 Output 1360319 application/pdf Version of Record true ©The Author(s) 2021. This article is licensed under a Creative Commons Attribution 4.0 International License. true eng http://creativecommons.org/licenses/by/4.0/ |
title |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
spellingShingle |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement Yogesh Dwivedi |
title_short |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
title_full |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
title_fullStr |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
title_full_unstemmed |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
title_sort |
Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement |
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d154596e71b99ad1285563c8fdd373d7 |
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d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi |
author |
Yogesh Dwivedi |
author2 |
Pradeep Kumar Yogesh Dwivedi Ambuj Anand |
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Information Systems Frontiers |
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25 |
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6 |
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2197 |
publishDate |
2023 |
institution |
Swansea University |
issn |
1387-3326 1572-9419 |
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10.1007/s10796-021-10136-6 |
publisher |
Springer Science and Business Media LLC |
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Faculty of Humanities and Social Sciences |
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School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
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description |
The Healthcare sector has been at the forefront of the adoption of artificial intelligence (AI) technologies. Owing to the nature of the services and the vulnerability of a large section of end-users, the topic of responsible AI has become the subject of widespread study and discussion. We conduct a mixed-method study to identify the constituents of responsible AI in the healthcare sector and investigate its role in value formation and market performance. The study context is India, where AI technologies are in the developing phase. The results from 12 in-depth interviews enrich the more nuanced understanding of how different facets of responsible AI guide healthcare firms in evidence-based medicine and improved patient centered care. PLS-SEM analysis of 290 survey responses validates the theoretical framework and establishes responsible AI as a third-order factor. The 174 dyadic data findings also confirm the mediation mechanism of the patient’s cognitive engagement with responsible AI-solutions and perceived value, which leads to market performance. |
published_date |
2023-12-01T16:38:04Z |
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1801036113577508864 |
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11.021648 |