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Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance

Banita Lal, Yogesh Dwivedi Orcid Logo, Markus Haag

Information Systems Frontiers, Volume: 25

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1007/s10796-021-10182-0

Abstract

With the overnight growth in Working from Home (WFH) owing to the pandemic, organisations and their employees have had to adapt work-related processes and practices quickly with a huge reliance upon technology. Everyday activities such as social interactions with colleagues must therefore be reconsi...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2021
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URI: https://cronfa.swan.ac.uk/Record/cronfa57594
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first_indexed 2021-08-10T14:37:05Z
last_indexed 2023-01-11T14:37:36Z
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Existing literature emphasises that social interactions, typically conducted in the traditional workplace, are a fundamental feature of social life and shape employees’ experience of work. This experience is completely removed for many employees due to the pandemic and, presently, there is a lack of knowledge on how individuals maintain social interactions with colleagues via technology when working from home. Given that a lack of social interaction can lead to social isolation and other negative repercussions, this study aims to contribute to the existing body ofliterature on remote working by highlighting employees’ experiences and practices around social interaction with colleagues. This study takes an interpretivist and qualitative approach utilising the diary-keeping technique to collect data from twenty-nine individuals who had started to work from home on a full-time basis as a result of the pandemic. The study explores how participants conduct social interactions using different technology platforms and how such interactions are embedded in their working lives. The findings highlight the difficulty in maintaining social interactions via technology such as the absence of cues and emotional intelligence, as well as highlighting numerous other factors such as job uncertainty, increased workloads and heavy usage of technology that affect their work lives. The study also highlights that despite the negative experiences relating to working from home, some participants are apprehensive about returning to work in the traditional office place where social interactions may actually be perceived as a distraction. The main contribution of our study is to highlight that a variety of perceptions and feelings of how work has changed via an increased use of digital media while working from home exists and that organisations need to be aware of these differences so that they can be managed in a contextualised manner, thus increasingboth the efficiency and effectiveness of working from home.</abstract><type>Journal Article</type><journal>Information Systems Frontiers</journal><volume>25</volume><journalNumber/><paginationStart/><paginationEnd/><publisher>Springer Science and Business Media LLC</publisher><placeOfPublication/><isbnPrint/><isbnElectronic/><issnPrint>1387-3326</issnPrint><issnElectronic>1572-9419</issnElectronic><keywords>Remote work; Technology-enabled social interaction; Working from Home; Social interaction; Covid-19</keywords><publishedDay>27</publishedDay><publishedMonth>8</publishedMonth><publishedYear>2021</publishedYear><publishedDate>2021-08-27</publishedDate><doi>10.1007/s10796-021-10182-0</doi><url/><notes/><college>COLLEGE NANME</college><department>Business</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>BBU</DepartmentCode><institution>Swansea University</institution><apcterm>Another institution paid the OA fee</apcterm><funders/><projectreference/><lastEdited>2023-09-04T16:48:18.4917045</lastEdited><Created>2021-08-10T15:33:17.5680382</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Banita</firstname><surname>Lal</surname><order>1</order></author><author><firstname>Yogesh</firstname><surname>Dwivedi</surname><orcid>0000-0002-5547-9990</orcid><order>2</order></author><author><firstname>Markus</firstname><surname>Haag</surname><order>3</order></author></authors><documents><document><filename>57594__20754__37259bf09d934df183ea298c2e19eaab.pdf</filename><originalFilename>57594.pdf</originalFilename><uploaded>2021-09-06T17:29:27.0272110</uploaded><type>Output</type><contentLength>486197</contentLength><contentType>application/pdf</contentType><version>Version of Record</version><cronfaStatus>true</cronfaStatus><documentNotes>The Author(s) 2021. 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spelling v2 57594 2021-08-10 Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2021-08-10 BBU With the overnight growth in Working from Home (WFH) owing to the pandemic, organisations and their employees have had to adapt work-related processes and practices quickly with a huge reliance upon technology. Everyday activities such as social interactions with colleagues must therefore be reconsidered. Existing literature emphasises that social interactions, typically conducted in the traditional workplace, are a fundamental feature of social life and shape employees’ experience of work. This experience is completely removed for many employees due to the pandemic and, presently, there is a lack of knowledge on how individuals maintain social interactions with colleagues via technology when working from home. Given that a lack of social interaction can lead to social isolation and other negative repercussions, this study aims to contribute to the existing body ofliterature on remote working by highlighting employees’ experiences and practices around social interaction with colleagues. This study takes an interpretivist and qualitative approach utilising the diary-keeping technique to collect data from twenty-nine individuals who had started to work from home on a full-time basis as a result of the pandemic. The study explores how participants conduct social interactions using different technology platforms and how such interactions are embedded in their working lives. The findings highlight the difficulty in maintaining social interactions via technology such as the absence of cues and emotional intelligence, as well as highlighting numerous other factors such as job uncertainty, increased workloads and heavy usage of technology that affect their work lives. The study also highlights that despite the negative experiences relating to working from home, some participants are apprehensive about returning to work in the traditional office place where social interactions may actually be perceived as a distraction. The main contribution of our study is to highlight that a variety of perceptions and feelings of how work has changed via an increased use of digital media while working from home exists and that organisations need to be aware of these differences so that they can be managed in a contextualised manner, thus increasingboth the efficiency and effectiveness of working from home. Journal Article Information Systems Frontiers 25 Springer Science and Business Media LLC 1387-3326 1572-9419 Remote work; Technology-enabled social interaction; Working from Home; Social interaction; Covid-19 27 8 2021 2021-08-27 10.1007/s10796-021-10182-0 COLLEGE NANME Business COLLEGE CODE BBU Swansea University Another institution paid the OA fee 2023-09-04T16:48:18.4917045 2021-08-10T15:33:17.5680382 Faculty of Humanities and Social Sciences School of Management - Business Management Banita Lal 1 Yogesh Dwivedi 0000-0002-5547-9990 2 Markus Haag 3 57594__20754__37259bf09d934df183ea298c2e19eaab.pdf 57594.pdf 2021-09-06T17:29:27.0272110 Output 486197 application/pdf Version of Record true The Author(s) 2021. This article is licensed under a Creative Commons Attribution 4.0 International License true eng http://creativecommons.org/licenses/by/4.0/
title Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
spellingShingle Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
Yogesh Dwivedi
title_short Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
title_full Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
title_fullStr Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
title_full_unstemmed Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
title_sort Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Banita Lal
Yogesh Dwivedi
Markus Haag
format Journal article
container_title Information Systems Frontiers
container_volume 25
publishDate 2021
institution Swansea University
issn 1387-3326
1572-9419
doi_str_mv 10.1007/s10796-021-10182-0
publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description With the overnight growth in Working from Home (WFH) owing to the pandemic, organisations and their employees have had to adapt work-related processes and practices quickly with a huge reliance upon technology. Everyday activities such as social interactions with colleagues must therefore be reconsidered. Existing literature emphasises that social interactions, typically conducted in the traditional workplace, are a fundamental feature of social life and shape employees’ experience of work. This experience is completely removed for many employees due to the pandemic and, presently, there is a lack of knowledge on how individuals maintain social interactions with colleagues via technology when working from home. Given that a lack of social interaction can lead to social isolation and other negative repercussions, this study aims to contribute to the existing body ofliterature on remote working by highlighting employees’ experiences and practices around social interaction with colleagues. This study takes an interpretivist and qualitative approach utilising the diary-keeping technique to collect data from twenty-nine individuals who had started to work from home on a full-time basis as a result of the pandemic. The study explores how participants conduct social interactions using different technology platforms and how such interactions are embedded in their working lives. The findings highlight the difficulty in maintaining social interactions via technology such as the absence of cues and emotional intelligence, as well as highlighting numerous other factors such as job uncertainty, increased workloads and heavy usage of technology that affect their work lives. The study also highlights that despite the negative experiences relating to working from home, some participants are apprehensive about returning to work in the traditional office place where social interactions may actually be perceived as a distraction. The main contribution of our study is to highlight that a variety of perceptions and feelings of how work has changed via an increased use of digital media while working from home exists and that organisations need to be aware of these differences so that they can be managed in a contextualised manner, thus increasingboth the efficiency and effectiveness of working from home.
published_date 2021-08-27T16:48:20Z
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