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Fragmenting tourism: niche tourists

Michael O'Regan

The Routledge Handbook of Tourism Marketing

Swansea University Author: Michael O'Regan

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DOI (Published version): 10.4324/9781315858265.ch20

Abstract

Tourism, a global socio-economic phenomenon, is freely used as a broad generic term that covers a broad continuum of tourism and other travel related mobilities, comprising tourist and visitor activities and experiences serviced by a travel and tourism industry as well as host destinations. While al...

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Published in: The Routledge Handbook of Tourism Marketing
ISBN: 9781315858265
Published: London Routledge 2013
URI: https://cronfa.swan.ac.uk/Record/cronfa58353
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spelling 2021-11-11T10:12:11.4486682 v2 58353 2021-10-15 Fragmenting tourism: niche tourists ce5e23172db8bfd553f65c1703d878d9 Michael O'Regan Michael O'Regan true false 2021-10-15 Tourism, a global socio-economic phenomenon, is freely used as a broad generic term that covers a broad continuum of tourism and other travel related mobilities, comprising tourist and visitor activities and experiences serviced by a travel and tourism industry as well as host destinations. While always acknowledged as a fragmented industry, increased global tourist arrivals and international tourism expenditure has seen many large commercial and public sector organizations address Western-centric societies through mass undifferentiated marketing; targeting entire marketplaces such as specific countries or regions with ‘one size fits all’ holidays. Broad-brush marketing often announced the existence of a destination or a packaged tourism product and how they are to be performed, often presenting potential tourists with certain kinds of limited knowledge about tourism spaces, peoples and pasts; a process that often did not distribute the benefits of tourism to a large cross section of those societies. Such marketing approaches can create a cluttered, untargeted environment in which tourists become part of indiscernible ‘mass markets’, which may overlook other ‘niche markets’ and ensure that many legitimate businesses fail to meet customer needs in the provision of tourist products and services. While other industries have seen a paradigm shift from ‘mass markets’ to ‘mass niches’, reflecting fragmenting industries and niche consumption, this chapter investigates if a paradigm shift or nudge has occurred within tourism. By focusing on changing supply and demand issues, this chapter asks whether tourism marketing has adapted to more demanding specific interests, when such interests coalesce into coherent niche tourism markets determined to be treated as ‘special’. Book chapter The Routledge Handbook of Tourism Marketing Routledge London 9781315858265 24 12 2013 2013-12-24 10.4324/9781315858265.ch20 Book edited by Scott McCabe COLLEGE NANME COLLEGE CODE Swansea University 2021-11-11T10:12:11.4486682 2021-10-15T09:31:35.2784294 Faculty of Humanities and Social Sciences School of Management - Business Management Michael O'Regan 1
title Fragmenting tourism: niche tourists
spellingShingle Fragmenting tourism: niche tourists
Michael O'Regan
title_short Fragmenting tourism: niche tourists
title_full Fragmenting tourism: niche tourists
title_fullStr Fragmenting tourism: niche tourists
title_full_unstemmed Fragmenting tourism: niche tourists
title_sort Fragmenting tourism: niche tourists
author_id_str_mv ce5e23172db8bfd553f65c1703d878d9
author_id_fullname_str_mv ce5e23172db8bfd553f65c1703d878d9_***_Michael O'Regan
author Michael O'Regan
author2 Michael O'Regan
format Book chapter
container_title The Routledge Handbook of Tourism Marketing
publishDate 2013
institution Swansea University
isbn 9781315858265
doi_str_mv 10.4324/9781315858265.ch20
publisher Routledge
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description Tourism, a global socio-economic phenomenon, is freely used as a broad generic term that covers a broad continuum of tourism and other travel related mobilities, comprising tourist and visitor activities and experiences serviced by a travel and tourism industry as well as host destinations. While always acknowledged as a fragmented industry, increased global tourist arrivals and international tourism expenditure has seen many large commercial and public sector organizations address Western-centric societies through mass undifferentiated marketing; targeting entire marketplaces such as specific countries or regions with ‘one size fits all’ holidays. Broad-brush marketing often announced the existence of a destination or a packaged tourism product and how they are to be performed, often presenting potential tourists with certain kinds of limited knowledge about tourism spaces, peoples and pasts; a process that often did not distribute the benefits of tourism to a large cross section of those societies. Such marketing approaches can create a cluttered, untargeted environment in which tourists become part of indiscernible ‘mass markets’, which may overlook other ‘niche markets’ and ensure that many legitimate businesses fail to meet customer needs in the provision of tourist products and services. While other industries have seen a paradigm shift from ‘mass markets’ to ‘mass niches’, reflecting fragmenting industries and niche consumption, this chapter investigates if a paradigm shift or nudge has occurred within tourism. By focusing on changing supply and demand issues, this chapter asks whether tourism marketing has adapted to more demanding specific interests, when such interests coalesce into coherent niche tourism markets determined to be treated as ‘special’.
published_date 2013-12-24T04:14:49Z
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