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Opportunities and Challenges of Automatic Speech Recognition Systems for Low-Resource Language Speakers

Thomas Reitmaier, Electra Wallington, Dani Kalarikalayil Raju, Ondrej Klejch, Jennifer Pearson, Matt Jones Orcid Logo, Peter Bell, Simon Robinson Orcid Logo, Jen Pearson Orcid Logo

CHI Conference on Human Factors in Computing Systems (CHI '22), April 29–May 5, 2022, New Orleans, LA, USA. ACM, New York, NY, USA, Pages: 1 - 17

Swansea University Authors: Thomas Reitmaier, Matt Jones Orcid Logo, Simon Robinson Orcid Logo, Jen Pearson Orcid Logo

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DOI (Published version): 10.1145/3491102.3517639

Abstract

Automatic Speech Recognition (ASR) researchers are turning their attention towards supporting low-resource languages, such as isiXhosa or Marathi, with only limited training resources. We report and reflect on collaborative research across ASR & HCI to situate ASR-enabled technologies to suit th...

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Published in: CHI Conference on Human Factors in Computing Systems (CHI '22), April 29–May 5, 2022, New Orleans, LA, USA. ACM, New York, NY, USA
ISBN: 978-1-4503-9157-3
Published: New York, NY, USA ACM Digital Library 2022
URI: https://cronfa.swan.ac.uk/Record/cronfa59573
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Abstract: Automatic Speech Recognition (ASR) researchers are turning their attention towards supporting low-resource languages, such as isiXhosa or Marathi, with only limited training resources. We report and reflect on collaborative research across ASR & HCI to situate ASR-enabled technologies to suit the needs and functions of two communities of low-resource language speakers, on the outskirts of Cape Town, South Africa and in Mumbai, India. We build on longstanding community partnerships and draw on linguistics, media studies and HCI scholarship to guide our research. We demonstrate diverse design methods to: remotely engage participants; collect speech data to test ASR models; and ultimately field-test models with users. Reflecting on the research, we identify opportunities, challenges, and use-cases of ASR, in particular to support pervasive use of WhatsApp voice messaging. Finally, we uncover implications for collaborations across ASR & HCI that advance important discussions at CHI surrounding data, ethics, and AI.
Keywords: Speech/language, automatic speech recognition, mobile devices
College: College of Science
Funders: UKRI
Start Page: 1
End Page: 17