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The role of management in fostering analytics: the shift from intuition to analytics-based decision-making

Philipp Korherr Orcid Logo, Dominik K. Kanbach Orcid Logo, Sascha Kraus Orcid Logo, Paul Jones Orcid Logo

Journal of Decision Systems, Volume: 32, Issue: 3, Pages: 600 - 616

Swansea University Author: Paul Jones Orcid Logo

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DOI (Published version): 10.1080/12460125.2022.2062848

Abstract

Numerous studies have shown that approaches of AI&A decision-making have the power to increase the quality of decisions. However, many firms have not adopted these approaches and many decisions are still made intuitively. Those decisions often fail to achieve their intended results, lead to nega...

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Published in: Journal of Decision Systems
ISSN: 1246-0125 2116-7052
Published: Informa UK Limited 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa59817
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first_indexed 2022-05-06T14:06:36Z
last_indexed 2023-01-11T14:41:20Z
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spelling v2 59817 2022-04-13 The role of management in fostering analytics: the shift from intuition to analytics-based decision-making 21e2660aaa102fe36fc981880dd9e082 0000-0003-0417-9143 Paul Jones Paul Jones true false 2022-04-13 CBAE Numerous studies have shown that approaches of AI&A decision-making have the power to increase the quality of decisions. However, many firms have not adopted these approaches and many decisions are still made intuitively. Those decisions often fail to achieve their intended results, lead to negative consequences, and sometimes must be reversed. This paper sheds light on the question of how management can drive the shift from intuitive to data-based decision-making.An in-depth single-site case study was conducted with a large publicly listed German manufacturing company. Building on 22 interviews, this empirical study identifies the root causes and overarching factors that need to be addressed to facilitate the shift from intuitive to analytics-based decision-making. These include management behavior, top management and strategy, analytics infrastructure, organization and governance, HR management and development, and culture. These factors form a hexagonal framework that offers actionable lessons for practice.The derived framework can serve as a basis for further research on the topic of analytical decision-making. In addition, it provides company leaders a useful tool to manage the transformation of decision-making in organizations. Journal Article Journal of Decision Systems 32 3 600 616 Informa UK Limited 1246-0125 2116-7052 Analytics; decision-making; management; digital transformation; case study 26 7 2023 2023-07-26 10.1080/12460125.2022.2062848 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Not Required This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors. 2024-06-06T14:10:27.2519884 2022-04-13T14:16:45.4010357 Faculty of Humanities and Social Sciences School of Management - Business Management Philipp Korherr 0000-0002-0261-487x 1 Dominik K. Kanbach 0000-0003-0956-8009 2 Sascha Kraus 0000-0003-4886-7482 3 Paul Jones 0000-0003-0417-9143 4 59817__24030__f370b758d4304a7193386bf7be4fe41c.pdf JDS.pdf 2022-05-09T11:17:13.3695001 Output 221973 application/pdf Accepted Manuscript true 2023-04-12T00:00:00.0000000 Released under the terms of the Creative Commons Attribution-NonCommercial License true eng http://creativecommons.org/licenses/by-nc/4.0/
title The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
spellingShingle The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
Paul Jones
title_short The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
title_full The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
title_fullStr The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
title_full_unstemmed The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
title_sort The role of management in fostering analytics: the shift from intuition to analytics-based decision-making
author_id_str_mv 21e2660aaa102fe36fc981880dd9e082
author_id_fullname_str_mv 21e2660aaa102fe36fc981880dd9e082_***_Paul Jones
author Paul Jones
author2 Philipp Korherr
Dominik K. Kanbach
Sascha Kraus
Paul Jones
format Journal article
container_title Journal of Decision Systems
container_volume 32
container_issue 3
container_start_page 600
publishDate 2023
institution Swansea University
issn 1246-0125
2116-7052
doi_str_mv 10.1080/12460125.2022.2062848
publisher Informa UK Limited
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
description Numerous studies have shown that approaches of AI&A decision-making have the power to increase the quality of decisions. However, many firms have not adopted these approaches and many decisions are still made intuitively. Those decisions often fail to achieve their intended results, lead to negative consequences, and sometimes must be reversed. This paper sheds light on the question of how management can drive the shift from intuitive to data-based decision-making.An in-depth single-site case study was conducted with a large publicly listed German manufacturing company. Building on 22 interviews, this empirical study identifies the root causes and overarching factors that need to be addressed to facilitate the shift from intuitive to analytics-based decision-making. These include management behavior, top management and strategy, analytics infrastructure, organization and governance, HR management and development, and culture. These factors form a hexagonal framework that offers actionable lessons for practice.The derived framework can serve as a basis for further research on the topic of analytical decision-making. In addition, it provides company leaders a useful tool to manage the transformation of decision-making in organizations.
published_date 2023-07-26T14:10:28Z
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score 11.035634

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