Conference Paper/Proceeding/Abstract 603 views
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures
HAI '22 - Proceedings of the 10th International Conference on Human-Agent Interaction, Pages: 123 - 131
Swansea University Authors: Muneeb Ahmad , Abdullah Alzahrani, Simon Robinson
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DOI (Published version): 10.1145/3527188.3561920
Abstract
Trust is one of the necessary factors for building a successful human-robot interaction (HRI). This paper investigated how human trust in robots differs across HRI scenarios in two cultures. We conducted two studies in two countries: Saudi Arabia (study 1) and the United Kingdom (study 2). Each stud...
Published in: | HAI '22 - Proceedings of the 10th International Conference on Human-Agent Interaction |
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ISBN: | 978-1-4503-9323-2/22/12 978-1-4503-9323-2/22/12 |
Published: |
December 5--8, 2022, Christchurch, New Zealand
ACM
2022
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URI: | https://cronfa.swan.ac.uk/Record/cronfa60811 |
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2023-01-05T17:27:45.2748715 v2 60811 2022-08-15 Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures 9c42fd947397b1ad2bfa9107457974d5 0000-0001-8111-9967 Muneeb Ahmad Muneeb Ahmad true false d2f9f67e9bfd515f861a917fe1d00321 Abdullah Alzahrani Abdullah Alzahrani true false cb3b57a21fa4e48ec633d6ba46455e91 0000-0001-9228-006X Simon Robinson Simon Robinson true false 2022-08-15 SCS Trust is one of the necessary factors for building a successful human-robot interaction (HRI). This paper investigated how human trust in robots differs across HRI scenarios in two cultures. We conducted two studies in two countries: Saudi Arabia (study 1) and the United Kingdom (study 2). Each study presented three HRI scenarios: a dog robot guiding people with sight impairments, a teleoperated robot in healthcare, and a manufacturing robot. Study 1 shows that participants' trust perception score (TPS) was significantly different across the three scenarios. However, Study 2 results show a slightly significant variation in TPS across the scenarios. We also found that the relevance of trust for a given task is an indicator of a participant's trust. Furthermore, the findings showed that trust scores or factors affecting users' trust vary across cultures. The findings identified novel factors that might affect human trust, such as controllability, usability and risk. The findings direct the HRI community to consider a dynamic and evolving design for modelling human-robot trust because factors affecting humans' trust are evolving and will vary across different settings and cultures. Conference Paper/Proceeding/Abstract HAI '22 - Proceedings of the 10th International Conference on Human-Agent Interaction 123 131 ACM December 5--8, 2022, Christchurch, New Zealand 978-1-4503-9323-2/22/12 978-1-4503-9323-2/22/12 Trust, culture, human-robot trust, factors affecting trust, human-robot interaction 4 12 2022 2022-12-04 10.1145/3527188.3561920 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2023-01-05T17:27:45.2748715 2022-08-15T11:07:44.0723451 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Muneeb Ahmad 0000-0001-8111-9967 1 Abdullah Alzahrani 2 Simon Robinson 0000-0001-9228-006X 3 |
title |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
spellingShingle |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures Muneeb Ahmad Abdullah Alzahrani Simon Robinson |
title_short |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
title_full |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
title_fullStr |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
title_full_unstemmed |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
title_sort |
Exploring Factors Affecting User Trust Across Different Human-Robot Interaction Settings and Cultures |
author_id_str_mv |
9c42fd947397b1ad2bfa9107457974d5 d2f9f67e9bfd515f861a917fe1d00321 cb3b57a21fa4e48ec633d6ba46455e91 |
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9c42fd947397b1ad2bfa9107457974d5_***_Muneeb Ahmad d2f9f67e9bfd515f861a917fe1d00321_***_Abdullah Alzahrani cb3b57a21fa4e48ec633d6ba46455e91_***_Simon Robinson |
author |
Muneeb Ahmad Abdullah Alzahrani Simon Robinson |
author2 |
Muneeb Ahmad Abdullah Alzahrani Simon Robinson |
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Conference Paper/Proceeding/Abstract |
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HAI '22 - Proceedings of the 10th International Conference on Human-Agent Interaction |
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123 |
publishDate |
2022 |
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Swansea University |
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978-1-4503-9323-2/22/12 978-1-4503-9323-2/22/12 |
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10.1145/3527188.3561920 |
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ACM |
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Faculty of Science and Engineering |
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School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science |
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Trust is one of the necessary factors for building a successful human-robot interaction (HRI). This paper investigated how human trust in robots differs across HRI scenarios in two cultures. We conducted two studies in two countries: Saudi Arabia (study 1) and the United Kingdom (study 2). Each study presented three HRI scenarios: a dog robot guiding people with sight impairments, a teleoperated robot in healthcare, and a manufacturing robot. Study 1 shows that participants' trust perception score (TPS) was significantly different across the three scenarios. However, Study 2 results show a slightly significant variation in TPS across the scenarios. We also found that the relevance of trust for a given task is an indicator of a participant's trust. Furthermore, the findings showed that trust scores or factors affecting users' trust vary across cultures. The findings identified novel factors that might affect human trust, such as controllability, usability and risk. The findings direct the HRI community to consider a dynamic and evolving design for modelling human-robot trust because factors affecting humans' trust are evolving and will vary across different settings and cultures. |
published_date |
2022-12-04T04:19:14Z |
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1763754276884054016 |
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10.997843 |