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Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa

Ransome Epie Bawack, Jean Robert Kala Kamdjoug, Denis Dennehy Orcid Logo

Information Systems Frontiers

Swansea University Author: Denis Dennehy Orcid Logo

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DOI (Published version): 10.1007/s10796-023-10447-w

Abstract

As countries emerged from the Covid-19 pandemic, management teams faced the challenges of supporting their employees to return to the traditional office work environment, adopting hybrid work modes to ensure business continuity, and creating work conditions conducive to personal well-being. Despite...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa64942
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first_indexed 2023-11-08T18:43:15Z
last_indexed 2023-11-08T18:43:15Z
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spelling v2 64942 2023-11-08 Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa ba782cbe94139075e5418dc9274e8304 0000-0001-9931-762X Denis Dennehy Denis Dennehy true false 2023-11-08 BBU As countries emerged from the Covid-19 pandemic, management teams faced the challenges of supporting their employees to return to the traditional office work environment, adopting hybrid work modes to ensure business continuity, and creating work conditions conducive to personal well-being. Despite the critical role of digital platforms during the pandemic, there is limited understanding of the role of digital platform continuance to retain employees during the Great Resignation phenomenon. To address this gap, this study focuses on organisational support as there is growing recognition of its importance in digital platform continuance. Using partial least square algorithms, we used the organisational support theory and information systems (IS) continuance literature to derive a research model tested on data collected from 447 knowledge workers across central Europe and Africa. The results show that management-by-objective (MBO) and support from direct managers are essential determinants of knowledge workers’ post-crisis digital platform continuance intentions. The perceived usefulness of digital platforms mediates the effect of direct manager support on digital platform continuance. We discuss how the results could extend organisational level IS continuance research and help organisations develop strategies to retain employees in this post-crisis work-related phenomenon. Journal Article Information Systems Frontiers Springer Science and Business Media LLC 1387-3326 1572-9419 Organisational Support, Post-crisis, Information system continuance, Digital platform, Remote work 23 11 2023 2023-11-23 10.1007/s10796-023-10447-w http://dx.doi.org/10.1007/s10796-023-10447-w COLLEGE NANME Business COLLEGE CODE BBU Swansea University SU Library paid the OA fee (TA Institutional Deal) Swansea University 2023-12-05T11:13:40.1966741 2023-11-08T18:38:16.2149159 Faculty of Humanities and Social Sciences School of Management - Business Management Ransome Epie Bawack 1 Jean Robert Kala Kamdjoug 2 Denis Dennehy 0000-0001-9931-762X 3 64942__29207__aaad05000fc54b7691572d095814ad17.pdf 64942.VOR.pdf 2023-12-05T11:11:56.3316677 Output 2083148 application/pdf Version of Record true © The Author(s) 2023. Distributed under the terms of a Creative Commons Attribution 4.0 International License (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
spellingShingle Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
Denis Dennehy
title_short Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
title_full Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
title_fullStr Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
title_full_unstemmed Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
title_sort Digital Platform Continuance During the Great Resignation: Evidence from Knowledge Workers in Europe and Africa
author_id_str_mv ba782cbe94139075e5418dc9274e8304
author_id_fullname_str_mv ba782cbe94139075e5418dc9274e8304_***_Denis Dennehy
author Denis Dennehy
author2 Ransome Epie Bawack
Jean Robert Kala Kamdjoug
Denis Dennehy
format Journal article
container_title Information Systems Frontiers
publishDate 2023
institution Swansea University
issn 1387-3326
1572-9419
doi_str_mv 10.1007/s10796-023-10447-w
publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://dx.doi.org/10.1007/s10796-023-10447-w
document_store_str 1
active_str 0
description As countries emerged from the Covid-19 pandemic, management teams faced the challenges of supporting their employees to return to the traditional office work environment, adopting hybrid work modes to ensure business continuity, and creating work conditions conducive to personal well-being. Despite the critical role of digital platforms during the pandemic, there is limited understanding of the role of digital platform continuance to retain employees during the Great Resignation phenomenon. To address this gap, this study focuses on organisational support as there is growing recognition of its importance in digital platform continuance. Using partial least square algorithms, we used the organisational support theory and information systems (IS) continuance literature to derive a research model tested on data collected from 447 knowledge workers across central Europe and Africa. The results show that management-by-objective (MBO) and support from direct managers are essential determinants of knowledge workers’ post-crisis digital platform continuance intentions. The perceived usefulness of digital platforms mediates the effect of direct manager support on digital platform continuance. We discuss how the results could extend organisational level IS continuance research and help organisations develop strategies to retain employees in this post-crisis work-related phenomenon.
published_date 2023-11-23T11:13:41Z
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score 11.017797

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