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The new normal: The status quo of AI adoption in SMEs

Julia Schwaeke, Anna Peters, Dominik K. Kanbach, Sascha Kraus, Paul Jones Orcid Logo

Journal of Small Business Management, Pages: 1 - 35

Swansea University Author: Paul Jones Orcid Logo

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DOI (Published version): 10.1080/00472778.2024.2379999

Abstract

The recent surge in the adoption of artificial intelligence (AI) by small and medium-sized enterprises (SMEs) has garnered significant research attention. However, the existing literature reveals a fragmented landscape that hinders our understanding of how SMEs use AI. We address this through a syst...

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Published in: Journal of Small Business Management
ISSN: 0047-2778 1540-627X
Published: Informa UK Limited 2024
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa67182
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Abstract: The recent surge in the adoption of artificial intelligence (AI) by small and medium-sized enterprises (SMEs) has garnered significant research attention. However, the existing literature reveals a fragmented landscape that hinders our understanding of how SMEs use AI. We address this through a systematic literature review wherein we analyze 106 peer-reviewed articles on AI adoption in SMEs and categorize states and trends into eight clusters: (1) compatibility, (2) infrastructure, (3) knowledge, (4) resources, (5) culture, (6) competition, (7) regulation, and (8) ecosystem: according to the technology–organization–environment model. Our research provides valuable insights and identifies significant gaps in existing literature, notably overlooking trends identification as a pivotal driver and neglecting legal requirements. Our study clarifies AI implementation within SMEs, offering a holistic and theoretically grounded perspective to empower researchers and practitioners to facilitate more effective adoption and application of AI within the SME sector.
Keywords: AI; artificial intelligence; small business; SME; technology
College: Faculty of Humanities and Social Sciences
Funders: Swansea University
Start Page: 1
End Page: 35

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