Journal article 15 views
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait
Jafar Ojra,
Abdullah Promise Opute,
Abdulaziz M. Alsaqer
Future Business Journal, Volume: (2023) 9:15
Swansea University Author: Jafar Ojra
Abstract
Competing efectively in the contemporary marketing landscape is becoming increasing challenging. Equally increasing therefore is the pertinence for organisations to be customer oriented. Academic discourse emphasises the need for more customer-oriented approach. Inspired by gaps in the literature, t...
Published in: | Future Business Journal |
---|---|
Published: |
Springer Science and Business Media LLC
|
Online Access: |
https://fbj.springeropen.com/articles/10.1186/s43093-023-00191-7 |
URI: | https://cronfa.swan.ac.uk/Record/cronfa67369 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
first_indexed |
2024-08-13T18:19:00Z |
---|---|
last_indexed |
2024-08-13T18:19:00Z |
id |
cronfa67369 |
recordtype |
SURis |
fullrecord |
<?xml version="1.0" encoding="utf-8"?><rfc1807 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><bib-version>v2</bib-version><id>67369</id><entry>2024-08-13</entry><title>Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait</title><swanseaauthors><author><sid>98fdad496bd3ffe83a308e0f641953d0</sid><ORCID/><firstname>Jafar</firstname><surname>Ojra</surname><name>Jafar Ojra</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2024-08-13</date><deptcode>CBAE</deptcode><abstract>Competing efectively in the contemporary marketing landscape is becoming increasing challenging. Equally increasing therefore is the pertinence for organisations to be customer oriented. Academic discourse emphasises the need for more customer-oriented approach. Inspired by gaps in the literature, this study explores the contingency factors and performance implications of customer accounting in the Kuwaiti fnancial services industry. A questionnaire was used to collect data, and data analysis was based on 115 responses from management accountants of participating frms. This study reports critical insights that enhance the no one-size fts all notion of contingency foundation. For organisations in the industrial and geographical setting covered in this study, the insights from this study ofer relevant cues for optimising customer accounting operationalisation and maximising the organisational performance impact. The limitations of this study have been acknowledged and critical directions for further knowledge development fagged.</abstract><type>Journal Article</type><journal>Future Business Journal</journal><volume>(2023) 9:15</volume><journalNumber/><paginationStart/><paginationEnd/><publisher>Springer Science and Business Media LLC</publisher><placeOfPublication/><isbnPrint/><isbnElectronic/><issnPrint/><issnElectronic/><keywords>Customer accounting, Perceived environmental uncertainty, Competition intensity, Formalisation, Decentralisation, Organisational strategy, organisational performance</keywords><publishedDay>0</publishedDay><publishedMonth>0</publishedMonth><publishedYear>0</publishedYear><publishedDate>0001-01-01</publishedDate><doi/><url>https://fbj.springeropen.com/articles/10.1186/s43093-023-00191-7</url><notes/><college>COLLEGE NANME</college><department>Management School</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>CBAE</DepartmentCode><institution>Swansea University</institution><apcterm>Not Required</apcterm><funders/><projectreference/><lastEdited>2024-08-13T19:18:57.0112142</lastEdited><Created>2024-08-13T19:07:53.5951375</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Accounting and Finance</level></path><authors><author><firstname>Jafar</firstname><surname>Ojra</surname><orcid/><order>1</order></author><author><firstname>Abdullah Promise</firstname><surname>Opute</surname><order>2</order></author><author><firstname>Abdulaziz M.</firstname><surname>Alsaqer</surname><order>3</order></author></authors><documents/><OutputDurs/></rfc1807> |
spelling |
v2 67369 2024-08-13 Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait 98fdad496bd3ffe83a308e0f641953d0 Jafar Ojra Jafar Ojra true false 2024-08-13 CBAE Competing efectively in the contemporary marketing landscape is becoming increasing challenging. Equally increasing therefore is the pertinence for organisations to be customer oriented. Academic discourse emphasises the need for more customer-oriented approach. Inspired by gaps in the literature, this study explores the contingency factors and performance implications of customer accounting in the Kuwaiti fnancial services industry. A questionnaire was used to collect data, and data analysis was based on 115 responses from management accountants of participating frms. This study reports critical insights that enhance the no one-size fts all notion of contingency foundation. For organisations in the industrial and geographical setting covered in this study, the insights from this study ofer relevant cues for optimising customer accounting operationalisation and maximising the organisational performance impact. The limitations of this study have been acknowledged and critical directions for further knowledge development fagged. Journal Article Future Business Journal (2023) 9:15 Springer Science and Business Media LLC Customer accounting, Perceived environmental uncertainty, Competition intensity, Formalisation, Decentralisation, Organisational strategy, organisational performance 0 0 0 0001-01-01 https://fbj.springeropen.com/articles/10.1186/s43093-023-00191-7 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Not Required 2024-08-13T19:18:57.0112142 2024-08-13T19:07:53.5951375 Faculty of Humanities and Social Sciences School of Management - Accounting and Finance Jafar Ojra 1 Abdullah Promise Opute 2 Abdulaziz M. Alsaqer 3 |
title |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
spellingShingle |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait Jafar Ojra |
title_short |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
title_full |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
title_fullStr |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
title_full_unstemmed |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
title_sort |
Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait |
author_id_str_mv |
98fdad496bd3ffe83a308e0f641953d0 |
author_id_fullname_str_mv |
98fdad496bd3ffe83a308e0f641953d0_***_Jafar Ojra |
author |
Jafar Ojra |
author2 |
Jafar Ojra Abdullah Promise Opute Abdulaziz M. Alsaqer |
format |
Journal article |
container_title |
Future Business Journal |
container_volume |
(2023) 9:15 |
institution |
Swansea University |
publisher |
Springer Science and Business Media LLC |
college_str |
Faculty of Humanities and Social Sciences |
hierarchytype |
|
hierarchy_top_id |
facultyofhumanitiesandsocialsciences |
hierarchy_top_title |
Faculty of Humanities and Social Sciences |
hierarchy_parent_id |
facultyofhumanitiesandsocialsciences |
hierarchy_parent_title |
Faculty of Humanities and Social Sciences |
department_str |
School of Management - Accounting and Finance{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Accounting and Finance |
url |
https://fbj.springeropen.com/articles/10.1186/s43093-023-00191-7 |
document_store_str |
0 |
active_str |
0 |
description |
Competing efectively in the contemporary marketing landscape is becoming increasing challenging. Equally increasing therefore is the pertinence for organisations to be customer oriented. Academic discourse emphasises the need for more customer-oriented approach. Inspired by gaps in the literature, this study explores the contingency factors and performance implications of customer accounting in the Kuwaiti fnancial services industry. A questionnaire was used to collect data, and data analysis was based on 115 responses from management accountants of participating frms. This study reports critical insights that enhance the no one-size fts all notion of contingency foundation. For organisations in the industrial and geographical setting covered in this study, the insights from this study ofer relevant cues for optimising customer accounting operationalisation and maximising the organisational performance impact. The limitations of this study have been acknowledged and critical directions for further knowledge development fagged. |
published_date |
0001-01-01T19:19:00Z |
_version_ |
1807297429981102080 |
score |
11.021648 |