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A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse

A. Ash, Angie Ash

British Journal of Social Work, Volume: 43, Issue: 1, Pages: 99 - 115

Swansea University Author: Angie Ash

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DOI (Published version): 10.1093/bjsw/bcr161

Abstract

<p> </p><p><span style="font-family: Times; font-size: small;">National policy to safeguard older people from abuse in England and Wales gives social services the lead role in coordinating local multi-agency adult safeguarding procedures,. With the exception of Lips...

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Published in: British Journal of Social Work
ISSN: 0045-3102 1468-263X
Published: 2013
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URI: https://cronfa.swan.ac.uk/Record/cronfa6790
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first_indexed 2013-07-23T11:55:29Z
last_indexed 2018-02-09T04:34:20Z
id cronfa6790
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fullrecord <?xml version="1.0"?><rfc1807><datestamp>2017-12-28T13:44:40.2150571</datestamp><bib-version>v2</bib-version><id>6790</id><entry>2012-01-24</entry><title>A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse</title><swanseaauthors><author><sid>83766dd51e79eb271b49260a160649bd</sid><firstname>Angie</firstname><surname>Ash</surname><name>Angie Ash</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2012-01-24</date><abstract>&lt;p&gt;&#xA0;&lt;/p&gt;&lt;p&gt;&lt;span style="font-family: Times; font-size: small;"&gt;National policy to safeguard older people from abuse in England and Wales gives social services the lead role in coordinating local multi-agency adult safeguarding procedures,. With the exception of Lipsky&#x2019;s (1980) work on street-level bureaucracy, relatively little research attention has considered the day-to-day reality of&#xA0; social workers charged with implementing public policy. This article reports findings of multi-method research carried out in a social services department in Wales to identify the constraints and realities social workers faced when implementing policy to protect older people from abuse.&#xA0; Data sources were 33 social workers and managers and local adult safeguarding documentation and statistics.&#xA0; Methods included semi-structured interviews, focus groups, observed meetings,&#xA0; and documentary and statistical analysis of adult protection activity.&#xA0; The research found the dilemmas social workers grappled with were inherent in the structure of their work, as Lipsky had proposed. Dilemmas included known poor practice and quality in some care services;&#xA0; resource shortfalls; and delays in investigating alleged elder abuse. The paper concludes by developing the metaphor of a &#x2018;cognitive mask&#x2019; to describe how social workers manage the dissonance arising from dilemmas inherent in the context of their work to safeguard elders, and it suggests how this &#x2018;mask&#x2019; can be removed.&lt;/span&gt;&lt;/p&gt;</abstract><type>Journal Article</type><journal>British Journal of Social Work</journal><volume>43</volume><journalNumber>1</journalNumber><paginationStart>99</paginationStart><paginationEnd>115</paginationEnd><publisher/><issnPrint>0045-3102</issnPrint><issnElectronic>1468-263X</issnElectronic><keywords>Elder abuse, Quality of care, Street-level bureaucracy, Challenge of poor practice.</keywords><publishedDay>29</publishedDay><publishedMonth>11</publishedMonth><publishedYear>2013</publishedYear><publishedDate>2013-11-29</publishedDate><doi>10.1093/bjsw/bcr161</doi><url/><notes/><college>COLLEGE NANME</college><CollegeCode>COLLEGE CODE</CollegeCode><institution>Swansea University</institution><apcterm/><lastEdited>2017-12-28T13:44:40.2150571</lastEdited><Created>2012-01-24T15:13:22.5870000</Created><path><level id="1">Faculty of Medicine, Health and Life Sciences</level><level id="2">The Centre for Innovative Ageing</level></path><authors><author><firstname>A.</firstname><surname>Ash</surname><order>1</order></author><author><firstname>Angie</firstname><surname>Ash</surname><order>2</order></author></authors><documents/><OutputDurs/></rfc1807>
spelling 2017-12-28T13:44:40.2150571 v2 6790 2012-01-24 A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse 83766dd51e79eb271b49260a160649bd Angie Ash Angie Ash true false 2012-01-24 <p> </p><p><span style="font-family: Times; font-size: small;">National policy to safeguard older people from abuse in England and Wales gives social services the lead role in coordinating local multi-agency adult safeguarding procedures,. With the exception of Lipsky’s (1980) work on street-level bureaucracy, relatively little research attention has considered the day-to-day reality of  social workers charged with implementing public policy. This article reports findings of multi-method research carried out in a social services department in Wales to identify the constraints and realities social workers faced when implementing policy to protect older people from abuse.  Data sources were 33 social workers and managers and local adult safeguarding documentation and statistics.  Methods included semi-structured interviews, focus groups, observed meetings,  and documentary and statistical analysis of adult protection activity.  The research found the dilemmas social workers grappled with were inherent in the structure of their work, as Lipsky had proposed. Dilemmas included known poor practice and quality in some care services;  resource shortfalls; and delays in investigating alleged elder abuse. The paper concludes by developing the metaphor of a ‘cognitive mask’ to describe how social workers manage the dissonance arising from dilemmas inherent in the context of their work to safeguard elders, and it suggests how this ‘mask’ can be removed.</span></p> Journal Article British Journal of Social Work 43 1 99 115 0045-3102 1468-263X Elder abuse, Quality of care, Street-level bureaucracy, Challenge of poor practice. 29 11 2013 2013-11-29 10.1093/bjsw/bcr161 COLLEGE NANME COLLEGE CODE Swansea University 2017-12-28T13:44:40.2150571 2012-01-24T15:13:22.5870000 Faculty of Medicine, Health and Life Sciences The Centre for Innovative Ageing A. Ash 1 Angie Ash 2
title A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
spellingShingle A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
Angie Ash
title_short A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
title_full A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
title_fullStr A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
title_full_unstemmed A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
title_sort A Cognitive Mask? Camouflaging Dilemmas in Street-Level Policy Implementation to Safeguard Older People from Abuse
author_id_str_mv 83766dd51e79eb271b49260a160649bd
author_id_fullname_str_mv 83766dd51e79eb271b49260a160649bd_***_Angie Ash
author Angie Ash
author2 A. Ash
Angie Ash
format Journal article
container_title British Journal of Social Work
container_volume 43
container_issue 1
container_start_page 99
publishDate 2013
institution Swansea University
issn 0045-3102
1468-263X
doi_str_mv 10.1093/bjsw/bcr161
college_str Faculty of Medicine, Health and Life Sciences
hierarchytype
hierarchy_top_id facultyofmedicinehealthandlifesciences
hierarchy_top_title Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id facultyofmedicinehealthandlifesciences
hierarchy_parent_title Faculty of Medicine, Health and Life Sciences
department_str The Centre for Innovative Ageing{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}The Centre for Innovative Ageing
document_store_str 0
active_str 0
description <p> </p><p><span style="font-family: Times; font-size: small;">National policy to safeguard older people from abuse in England and Wales gives social services the lead role in coordinating local multi-agency adult safeguarding procedures,. With the exception of Lipsky’s (1980) work on street-level bureaucracy, relatively little research attention has considered the day-to-day reality of  social workers charged with implementing public policy. This article reports findings of multi-method research carried out in a social services department in Wales to identify the constraints and realities social workers faced when implementing policy to protect older people from abuse.  Data sources were 33 social workers and managers and local adult safeguarding documentation and statistics.  Methods included semi-structured interviews, focus groups, observed meetings,  and documentary and statistical analysis of adult protection activity.  The research found the dilemmas social workers grappled with were inherent in the structure of their work, as Lipsky had proposed. Dilemmas included known poor practice and quality in some care services;  resource shortfalls; and delays in investigating alleged elder abuse. The paper concludes by developing the metaphor of a ‘cognitive mask’ to describe how social workers manage the dissonance arising from dilemmas inherent in the context of their work to safeguard elders, and it suggests how this ‘mask’ can be removed.</span></p>
published_date 2013-11-29T03:08:22Z
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score 11.012678

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