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Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents

Sandro Alves de Medeiros Orcid Logo, José William de Queiroz Barbosa Orcid Logo, Aline Barbosa Tinoco Luz Orcid Logo, Tiago Savi Mondo Orcid Logo, Erose Sthapit Orcid Logo, Brian Garrod Orcid Logo

Tourism Recreation Research, Pages: 1 - 17

Swansea University Author: Brian Garrod Orcid Logo

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DOI (Published version): 10.1080/02508281.2025.2471099

Abstract

This study makes a comparative analysis of tourists’ and residents’ perceptions of the quality of tourist/visitor attractions across five Brazilian macro-regions (North, Northeast, Central-west, Southeast and South). A survey was conducted during 2021 and 2022, with 1,776 participants (700 residents...

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Published in: Tourism Recreation Research
ISSN: 0250-8281 2320-0308
Published: Informa UK Limited 2025
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URI: https://cronfa.swan.ac.uk/Record/cronfa68894
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spelling 2025-08-06T10:59:19.4698454 v2 68894 2025-02-15 Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents 4f81981d78ed3082b232463da24d1bb9 0000-0002-5468-6816 Brian Garrod Brian Garrod true false 2025-02-15 CBAE This study makes a comparative analysis of tourists’ and residents’ perceptions of the quality of tourist/visitor attractions across five Brazilian macro-regions (North, Northeast, Central-west, Southeast and South). A survey was conducted during 2021 and 2022, with 1,776 participants (700 residents and 1,076 domestic tourists), focusing on 26 quality indicators derived from the TOURQUAL tool. Both residents and domestic tourists participated in the research. The data were analyzed using ANOVA. The analysis found significant differences between the perceptions of residents and tourists for several indicators, which varied from region to region. Overall, tourists tended to evaluate attractions more positively than residents, although there were some notable exceptions. This study contributes to a deeper understanding of consumer behaviour in tourism by highlighting how different stakeholder groups have different perceptions of the quality of tourism attractions and how these differences vary on a regional basis within a country. Journal Article Tourism Recreation Research 0 1 17 Informa UK Limited 0250-8281 2320-0308 perceived quality; service quality; tourist attractions; residents; tourists 24 3 2025 2025-03-24 10.1080/02508281.2025.2471099 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Other This study was financed in part by the Coordination for the Improvement of Higher Education Personnel – Brazil (CAPES) – [grant number 001]. 2025-08-06T10:59:19.4698454 2025-02-15T18:02:17.0050682 Faculty of Humanities and Social Sciences School of Management - Business Management Sandro Alves de Medeiros 0000-0003-3927-0334 1 José William de Queiroz Barbosa 0000-0002-0466-4205 2 Aline Barbosa Tinoco Luz 0000-0002-6245-6383 3 Tiago Savi Mondo 0000-0002-8929-1339 4 Erose Sthapit 0000-0002-1650-3900 5 Brian Garrod 0000-0002-5468-6816 6 68894__33866__38ec402645c8495686f18b6a3d31b3f9.pdf Perceptions of the quality of tourist and visitor attractions a comparative survey of tourists and residents.pdf 2025-03-24T16:00:11.4324520 Output 1139660 application/pdf Version of Record true © 2025 The Author(s). This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License. true eng http://creativecommons.org/licenses/by-ncnd/4.0/
title Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
spellingShingle Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
Brian Garrod
title_short Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
title_full Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
title_fullStr Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
title_full_unstemmed Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
title_sort Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
author_id_str_mv 4f81981d78ed3082b232463da24d1bb9
author_id_fullname_str_mv 4f81981d78ed3082b232463da24d1bb9_***_Brian Garrod
author Brian Garrod
author2 Sandro Alves de Medeiros
José William de Queiroz Barbosa
Aline Barbosa Tinoco Luz
Tiago Savi Mondo
Erose Sthapit
Brian Garrod
format Journal article
container_title Tourism Recreation Research
container_volume 0
container_start_page 1
publishDate 2025
institution Swansea University
issn 0250-8281
2320-0308
doi_str_mv 10.1080/02508281.2025.2471099
publisher Informa UK Limited
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
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description This study makes a comparative analysis of tourists’ and residents’ perceptions of the quality of tourist/visitor attractions across five Brazilian macro-regions (North, Northeast, Central-west, Southeast and South). A survey was conducted during 2021 and 2022, with 1,776 participants (700 residents and 1,076 domestic tourists), focusing on 26 quality indicators derived from the TOURQUAL tool. Both residents and domestic tourists participated in the research. The data were analyzed using ANOVA. The analysis found significant differences between the perceptions of residents and tourists for several indicators, which varied from region to region. Overall, tourists tended to evaluate attractions more positively than residents, although there were some notable exceptions. This study contributes to a deeper understanding of consumer behaviour in tourism by highlighting how different stakeholder groups have different perceptions of the quality of tourism attractions and how these differences vary on a regional basis within a country.
published_date 2025-03-24T05:20:55Z
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