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How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?

Obinna Otuu Orcid Logo, Deepak Sahoo Orcid Logo

CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 14

Swansea University Authors: Obinna Otuu Orcid Logo, Deepak Sahoo Orcid Logo

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DOI (Published version): 10.1145/3706598.3714168

Abstract

The relationship between the Nigerian police and citizens is strained, hindering the co-design of conventional technologies to enhance community policing (CP) initiatives, hence the imperative to involve both in the design of a usable CP technology that can carter for their needs. Our preliminary fi...

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Published in: CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
ISBN: 9798400713941
Published: New York, NY, USA Association for Computing Machinery (ACM) 2025
URI: https://cronfa.swan.ac.uk/Record/cronfa68943
first_indexed 2025-02-21T22:01:53Z
last_indexed 2025-04-30T04:37:46Z
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recordtype SURis
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spelling 2025-04-29T10:35:22.1586345 v2 68943 2025-02-21 How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together? 19848fe7db171ca4be0ba9c51604b222 0000-0002-9751-7035 Obinna Otuu Obinna Otuu true false c7b57876957049ac9718ff1b265fb2ce 0000-0002-4421-7549 Deepak Sahoo Deepak Sahoo true false 2025-02-21 The relationship between the Nigerian police and citizens is strained, hindering the co-design of conventional technologies to enhance community policing (CP) initiatives, hence the imperative to involve both in the design of a usable CP technology that can carter for their needs. Our preliminary findings indicate that Nigerian citizens are reluctant to participate in co-design activities with the police due to discomfort and fear, which could potentially bias the design outcomes. Designing a CP technology with such stakeholders is crucial, but a new challenge for the Human Computer Interaction (HCI) community, as no existing framework has addressed it. We introduce Conflict Sensitive Design (CSD), a co-design approach that leverages mediation techniques (tension reduction, leveling, common ground reminder, separated meetings, formalizing agreements) to iteratively collect, analyze, and reconcile design inputs, ensuring that the final design is usable for CP enhancement. Our case application worked in CP technology requirements gathering with Nigerian CP stakeholders, and it could be extended to related HCI contexts. We present a structured approach to conflict resolution in co-design processes, and discuss the lessons learned as a spotlight to guide other designers in related contexts. Conference Paper/Proceeding/Abstract CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems 1 14 Association for Computing Machinery (ACM) New York, NY, USA 9798400713941 Co-design, Participatory Design, Value Sensitive Design, Non-collocated Design, Design Justice, Marginalized Users, Authority Users, Adversarial Stakeholders, Power Imbalance, Conflict Mediation, Community Policing 25 4 2025 2025-04-25 10.1145/3706598.3714168 COLLEGE NANME COLLEGE CODE Swansea University Other 2025-04-29T10:35:22.1586345 2025-02-21T19:35:16.4052475 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Obinna Otuu 0000-0002-9751-7035 1 Deepak Sahoo 0000-0002-4421-7549 2 68943__34130__a06e159d7a7b490398bffd63c0a9d91d.pdf 68943.VOR.pdf 2025-04-29T10:25:10.3042881 Output 9886258 application/pdf Version of Record true © 2025 Copyright held by the owner/author(s). This work is licensed under a Creative Commons Attribution 4.0 International License. true eng https://creativecommons.org/licenses/by/4.0/
title How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
spellingShingle How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
Obinna Otuu
Deepak Sahoo
title_short How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
title_full How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
title_fullStr How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
title_full_unstemmed How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
title_sort How Should We Design Technology With Diverse Stakeholders Who Wish Not to Attend Design Activities Together?
author_id_str_mv 19848fe7db171ca4be0ba9c51604b222
c7b57876957049ac9718ff1b265fb2ce
author_id_fullname_str_mv 19848fe7db171ca4be0ba9c51604b222_***_Obinna Otuu
c7b57876957049ac9718ff1b265fb2ce_***_Deepak Sahoo
author Obinna Otuu
Deepak Sahoo
author2 Obinna Otuu
Deepak Sahoo
format Conference Paper/Proceeding/Abstract
container_title CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
container_start_page 1
publishDate 2025
institution Swansea University
isbn 9798400713941
doi_str_mv 10.1145/3706598.3714168
publisher Association for Computing Machinery (ACM)
college_str Faculty of Science and Engineering
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hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
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description The relationship between the Nigerian police and citizens is strained, hindering the co-design of conventional technologies to enhance community policing (CP) initiatives, hence the imperative to involve both in the design of a usable CP technology that can carter for their needs. Our preliminary findings indicate that Nigerian citizens are reluctant to participate in co-design activities with the police due to discomfort and fear, which could potentially bias the design outcomes. Designing a CP technology with such stakeholders is crucial, but a new challenge for the Human Computer Interaction (HCI) community, as no existing framework has addressed it. We introduce Conflict Sensitive Design (CSD), a co-design approach that leverages mediation techniques (tension reduction, leveling, common ground reminder, separated meetings, formalizing agreements) to iteratively collect, analyze, and reconcile design inputs, ensuring that the final design is usable for CP enhancement. Our case application worked in CP technology requirements gathering with Nigerian CP stakeholders, and it could be extended to related HCI contexts. We present a structured approach to conflict resolution in co-design processes, and discuss the lessons learned as a spotlight to guide other designers in related contexts.
published_date 2025-04-25T17:49:47Z
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