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The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse

Tegwen Malik Orcid Logo, Laurie Hughes, Yogesh Dwivedi

IFIP WG8.6 Working Conference 2025: Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society

Swansea University Authors: Tegwen Malik Orcid Logo, Yogesh Dwivedi

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Abstract

In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this p...

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Published in: IFIP WG8.6 Working Conference 2025: Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society
Published: BINUS University, Indonesia 2025
URI: https://cronfa.swan.ac.uk/Record/cronfa70175
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last_indexed 2025-12-13T05:28:57Z
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spelling 2025-12-12T10:31:21.1911837 v2 70175 2025-08-12 The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse d7e74f3c3979dff2baba1a16fe50e24a 0000-0003-4315-5726 Tegwen Malik Tegwen Malik true false d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2025-08-12 CBAE In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this profound shift, examining the nature and implications of hybrid human machine discourse. Addressing three fundamental questions, we interrogate what constitutes genuine conversation when one party lacks consciousness and emotion; how traditional norms of human dialogue translate into human-machine interactions; and what considerations developers and governance frameworks must prioritize in this evolving context. Building upon Nass and Brave’s (2005) concept of "voice activation," which demonstrates humans’ inherent social responses toward artificial speech, this study identifies the dual promise and peril of conversational AI, emphasizing the risks of confusion, over-trust, and emotional misdirection. Arguing that AI-driven dialogue is not merely automation but a profound cultural and ethical shift, this research advocates for new literacies, ethical frameworks, and a re-evaluation of what authentic communication entails. By tracing the philosophical roots and current technological practices of conversation, the study underscores the urgency of rethinking communication ethics, literacy, and practice in our increasingly hybrid human-machine conversational landscape Conference Paper/Proceeding/Abstract IFIP WG8.6 Working Conference 2025: Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society BINUS University, Indonesia 3 9 2025 2025-09-03 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Other 2025-12-12T10:31:21.1911837 2025-08-12T14:06:27.3085662 Faculty of Humanities and Social Sciences School of Management - Business Management Tegwen Malik 0000-0003-4315-5726 1 Laurie Hughes 2 Yogesh Dwivedi 3 70175__35171__56870085dfae480ab017e0a5b860ec9d.pdf 70175.AAM.pdf 2025-09-25T09:49:26.0462215 Output 245150 application/pdf Accepted Manuscript true 2025-10-25T00:00:00.0000000 Author accepted manuscript document released under the terms of a Creative Commons CC-BY licence using the Swansea University Research Publications Policy (rights retention). true eng https://creativecommons.org/licenses/by/4.0/deed.en
title The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
spellingShingle The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
Tegwen Malik
Yogesh Dwivedi
title_short The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_full The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_fullStr The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_full_unstemmed The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_sort The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
author_id_str_mv d7e74f3c3979dff2baba1a16fe50e24a
d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d7e74f3c3979dff2baba1a16fe50e24a_***_Tegwen Malik
d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Tegwen Malik
Yogesh Dwivedi
author2 Tegwen Malik
Laurie Hughes
Yogesh Dwivedi
format Conference Paper/Proceeding/Abstract
container_title IFIP WG8.6 Working Conference 2025: Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society
publishDate 2025
institution Swansea University
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this profound shift, examining the nature and implications of hybrid human machine discourse. Addressing three fundamental questions, we interrogate what constitutes genuine conversation when one party lacks consciousness and emotion; how traditional norms of human dialogue translate into human-machine interactions; and what considerations developers and governance frameworks must prioritize in this evolving context. Building upon Nass and Brave’s (2005) concept of "voice activation," which demonstrates humans’ inherent social responses toward artificial speech, this study identifies the dual promise and peril of conversational AI, emphasizing the risks of confusion, over-trust, and emotional misdirection. Arguing that AI-driven dialogue is not merely automation but a profound cultural and ethical shift, this research advocates for new literacies, ethical frameworks, and a re-evaluation of what authentic communication entails. By tracing the philosophical roots and current technological practices of conversation, the study underscores the urgency of rethinking communication ethics, literacy, and practice in our increasingly hybrid human-machine conversational landscape
published_date 2025-09-03T05:24:19Z
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score 11.090464

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