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The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse

Tegwen Malik Orcid Logo, Laurie Hughes Orcid Logo, Yogesh K. Dwivedi Orcid Logo

Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society: 23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025, Jakarta, Indonesia, September 2-4, 2025, Proceedings, Part I, Volume: 778, Pages: 210 - 222

Swansea University Author: Tegwen Malik Orcid Logo

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DOI (Published version): 10.1007/978-3-032-16775-0_14

Abstract

In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this p...

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Published in: Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society: 23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025, Jakarta, Indonesia, September 2-4, 2025, Proceedings, Part I
ISBN: 9783032167743 9783032167750
ISSN: 1868-4238 1868-422X
Published: Cham Springer 2026
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URI: https://cronfa.swan.ac.uk/Record/cronfa70175
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last_indexed 2026-02-27T05:29:37Z
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spelling v2 70175 2025-08-12 The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse d7e74f3c3979dff2baba1a16fe50e24a 0000-0003-4315-5726 Tegwen Malik Tegwen Malik true false 2025-08-12 CBAE In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this profound shift, examining the nature and implications of hybrid human machine discourse. Addressing three fundamental questions, we interrogate what constitutes genuine conversation when one party lacks consciousness and emotion; how traditional norms of human dialogue translate into human-machine interactions; and what considerations developers and governance frameworks must prioritize in this evolving context. Building upon Nass and Brave’s (2005) concept of “voice activation,” which demonstrates humans’ inherent social responses toward artificial speech, this study identifies the dual promise and peril of conversational AI, emphasizing the risks of confusion, over-trust, and emotional misdirection. Arguing that AI-driven dialogue is not merely automation but a profound cultural and ethical shift, this research advocates for new literacies, ethical frameworks, and a re-evaluation of what authentic communication entails. By tracing the philosophical roots and current technological practices of conversation, the study underscores the urgency of rethinking communication ethics, literacy, and practice in our increasingly hybrid human-machine conversational landscape. Conference Paper/Proceeding/Abstract Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society: 23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025, Jakarta, Indonesia, September 2-4, 2025, Proceedings, Part I 778 210 222 Springer Cham 9783032167743 9783032167750 1868-4238 1868-422X Artificial intelligence; Hybrid conversation; Voice activation; Communication ethics; Human-machine interaction; Agentic systems 1 4 2026 2026-04-01 10.1007/978-3-032-16775-0_14 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Not Required 2026-04-23T11:58:02.1294598 2025-08-12T14:06:27.3085662 Faculty of Humanities and Social Sciences School of Management - Business Management Tegwen Malik 0000-0003-4315-5726 1 Laurie Hughes 0000-0002-0956-0608 2 Yogesh K. Dwivedi 0000-0002-5547-9990 3 70175__35171__56870085dfae480ab017e0a5b860ec9d.pdf 70175.AAM.pdf 2025-09-25T09:49:26.0462215 Output 245150 application/pdf Accepted Manuscript true 2025-10-25T00:00:00.0000000 Author accepted manuscript document released under the terms of a Creative Commons CC-BY licence using the Swansea University Research Publications Policy (rights retention). true eng https://creativecommons.org/licenses/by/4.0/deed.en
title The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
spellingShingle The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
Tegwen Malik
title_short The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_full The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_fullStr The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_full_unstemmed The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
title_sort The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse
author_id_str_mv d7e74f3c3979dff2baba1a16fe50e24a
author_id_fullname_str_mv d7e74f3c3979dff2baba1a16fe50e24a_***_Tegwen Malik
author Tegwen Malik
author2 Tegwen Malik
Laurie Hughes
Yogesh K. Dwivedi
format Conference Paper/Proceeding/Abstract
container_title Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society: 23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025, Jakarta, Indonesia, September 2-4, 2025, Proceedings, Part I
container_volume 778
container_start_page 210
publishDate 2026
institution Swansea University
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college_str Faculty of Humanities and Social Sciences
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description In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this profound shift, examining the nature and implications of hybrid human machine discourse. Addressing three fundamental questions, we interrogate what constitutes genuine conversation when one party lacks consciousness and emotion; how traditional norms of human dialogue translate into human-machine interactions; and what considerations developers and governance frameworks must prioritize in this evolving context. Building upon Nass and Brave’s (2005) concept of “voice activation,” which demonstrates humans’ inherent social responses toward artificial speech, this study identifies the dual promise and peril of conversational AI, emphasizing the risks of confusion, over-trust, and emotional misdirection. Arguing that AI-driven dialogue is not merely automation but a profound cultural and ethical shift, this research advocates for new literacies, ethical frameworks, and a re-evaluation of what authentic communication entails. By tracing the philosophical roots and current technological practices of conversation, the study underscores the urgency of rethinking communication ethics, literacy, and practice in our increasingly hybrid human-machine conversational landscape.
published_date 2026-04-01T11:58:05Z
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