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ReporTor: Facilitating User Reporting of Issues Encountered in Naturalistic Web Browsing via the Tor Browser

Nicholas Micallef Orcid Logo, Cameron Cartier Orcid Logo, Kevin Gallagher Orcid Logo, Lucas Zagal Orcid Logo, Sameer Patil Orcid Logo

Proceedings on Privacy Enhancing Technologies, Volume: 2026, Issue: 1

Swansea University Author: Nicholas Micallef Orcid Logo

Abstract

The privacy properties of Tor Browser and the privacy sensitivity of its user base preclude the collection of traditional telemetry and analytics to understand the problems users face. To address the lack of telemetry and analytics, we developed ReporTor, a plugin to facilitate anonymous, voluntary...

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Published in: Proceedings on Privacy Enhancing Technologies
Published:
URI: https://cronfa.swan.ac.uk/Record/cronfa70986
Abstract: The privacy properties of Tor Browser and the privacy sensitivity of its user base preclude the collection of traditional telemetry and analytics to understand the problems users face. To address the lack of telemetry and analytics, we developed ReporTor, a plugin to facilitate anonymous, voluntary reporting of problems during naturalistic browsing via Tor Browser. We confirmed the utility and effectiveness of ReporTor by reporting the problems we encountered during a month of naturalistic web browsing via Tor Browser. Reports submitted via ReporTor enabled nuanced, in-depth analysis of the causes underlying the reported problems. Integrating ReporTor into Tor Browser can leverage its anonymous user-driven issue reporting to surface the challenges users encounter when visiting websites with Tor Browser. Analyzing and addressing the reports can enhance the user experience of Tor Browser for everyday web browsing.
Keywords: Tor, Tor Browser, User Experience, Privacy, Anonymity, Issue Reports
College: Faculty of Science and Engineering
Issue: 1