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Towards Explainable User Interfaces

Alan Dix, Tommaso Turchi, Ben Wilson, Alan Dix, Ben Wilson Orcid Logo

Electronic Workshops in Computing

Swansea University Authors: Alan Dix, Ben Wilson Orcid Logo

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DOI (Published version): 10.14236/ewic/bcshci2025.24

Abstract

This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcom...

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Published in: Electronic Workshops in Computing
ISSN: 1477-9358
Published: UK BCS Learning & Development 2025
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URI: https://cronfa.swan.ac.uk/Record/cronfa71397
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last_indexed 2026-03-14T05:33:56Z
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spelling 2026-03-13T13:21:45.5090490 v2 71397 2026-02-09 Towards Explainable User Interfaces e31e47c578b2a6a39949aa7f149f4cf9 Alan Dix Alan Dix true false a854728f3952ca0b74a49f9286a9b0e2 0009-0004-5663-5854 Ben Wilson Ben Wilson true false 2026-02-09 This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcomes and when notifications or intelligent agents may autonomously change the interface. This can be disorienting even for the most tech savvy user, but doubly so for those less confident or with motor-control issues. We are often left asking “what just happened?” or “how can I do this again?”. We need explainable user interfaces. Conference Paper/Proceeding/Abstract Electronic Workshops in Computing BCS Learning & Development UK 1477-9358 User experience, accessibility, artificial intelligence, notifications, user interface architecture 1 1 2025 2025-01-01 10.14236/ewic/bcshci2025.24 https://doi.org/10.14236/ewic/bcshci2025.24 COLLEGE NANME COLLEGE CODE Swansea University Other Tango Project (EU Horizon Grant Agreement no. 101120763 - TANGO) 2026-03-13T13:21:45.5090490 2026-02-09T11:08:54.7116247 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Alan Dix 1 Tommaso Turchi 2 Ben Wilson 3 Alan Dix 4 Ben Wilson 0009-0004-5663-5854 5 71397__36217__dfe13226ec354c88892f41aea3a90a2d.pdf BHCI-2025-XUI-v5-final.pdf 2026-02-10T12:43:20.2475315 Output 675470 application/pdf Version of Record true © Dix et al. This work is licensed under a Creative Commons Attribution 4.0 Unported License. true eng http://creativecommons.org/licenses/by/4.0/
title Towards Explainable User Interfaces
spellingShingle Towards Explainable User Interfaces
Alan Dix
Ben Wilson
title_short Towards Explainable User Interfaces
title_full Towards Explainable User Interfaces
title_fullStr Towards Explainable User Interfaces
title_full_unstemmed Towards Explainable User Interfaces
title_sort Towards Explainable User Interfaces
author_id_str_mv e31e47c578b2a6a39949aa7f149f4cf9
a854728f3952ca0b74a49f9286a9b0e2
author_id_fullname_str_mv e31e47c578b2a6a39949aa7f149f4cf9_***_Alan Dix
a854728f3952ca0b74a49f9286a9b0e2_***_Ben Wilson
author Alan Dix
Ben Wilson
author2 Alan Dix
Tommaso Turchi
Ben Wilson
Alan Dix
Ben Wilson
format Conference Paper/Proceeding/Abstract
container_title Electronic Workshops in Computing
publishDate 2025
institution Swansea University
issn 1477-9358
doi_str_mv 10.14236/ewic/bcshci2025.24
publisher BCS Learning & Development
college_str Faculty of Science and Engineering
hierarchytype
hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
url https://doi.org/10.14236/ewic/bcshci2025.24
document_store_str 1
active_str 0
description This paper argues that user interfaces need to be explainable whether or not they contain artificial intelligence components. Even with the best design, complex applications often leave users confused; this is exacerbated on small touchscreens, where small slips can lead to markedly different outcomes and when notifications or intelligent agents may autonomously change the interface. This can be disorienting even for the most tech savvy user, but doubly so for those less confident or with motor-control issues. We are often left asking “what just happened?” or “how can I do this again?”. We need explainable user interfaces.
published_date 2025-01-01T05:30:05Z
_version_ 1861059876237606912
score 11.100266

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