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Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies

T. Bortolotti, P. Romano, B. Nicoletti, Thomas Bortolotti Orcid Logo

Advances in Production Management Systems. New Challenges, New Approaches, Volume: 338, Pages: 579 - 586

Swansea University Author: Thomas Bortolotti Orcid Logo

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DOI (Published version): 10.1007/978-3-642-16358-6_72

Published in: Advances in Production Management Systems. New Challenges, New Approaches
ISBN: 978-3-642-16357-9 978-3-642-16358-6
Published: Springer 2010
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Item Description: @article bortolotti2010,title = Lean first, then automate: An integrated model for process improvement in pure service-providing companies,journal = IFIP Advances in Information and Communication Technology,year = 2010,volume = 338 AICT,pages = 579-586,author = Bortolotti, T. and Romano, P. and Nicoletti, B.
College: Faculty of Humanities and Social Sciences
Start Page: 579
End Page: 586