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Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies
T. Bortolotti,
P. Romano,
B. Nicoletti,
Thomas Bortolotti 
Advances in Production Management Systems. New Challenges, New Approaches, Volume: 338, Pages: 579 - 586
Swansea University Author:
Thomas Bortolotti
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DOI (Published version): 10.1007/978-3-642-16358-6_72
Abstract
Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies
| Published in: | Advances in Production Management Systems. New Challenges, New Approaches |
|---|---|
| ISBN: | 978-3-642-16357-9 978-3-642-16358-6 |
| Published: |
Springer
2010
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| Online Access: |
http://www.scopus.com/inward/record.url?eid=2-s2.0-78649951817&partnerID=MN8TOARS |
| URI: | https://cronfa.swan.ac.uk/Record/cronfa24121 |
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| Item Description: |
@article bortolotti2010,title = Lean first, then automate: An integrated model for process improvement in pure service-providing companies,journal = IFIP Advances in Information and Communication Technology,year = 2010,volume = 338 AICT,pages = 579-586,author = Bortolotti, T. and Romano, P. and Nicoletti, B. |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Start Page: |
579 |
| End Page: |
586 |