Journal article 897 views
‘Lean first, then automate’: a framework for process improvement in pure service companies. A case study
,
Pietro Romano
Production Planning & Control, Volume: 23, Issue: 7, Pages: 513 - 522
Swansea University Author:
Thomas Bortolotti
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1080/09537287.2011.640040
Abstract
Based on case study, this research proposes a framework of reference to implement lean management in pure service sectors. After the analysis of an Italian bank, the authors highlight the importance to streamline the processes first, and then automate them, to obtain maximum results in efficiency an...
| Published in: | Production Planning & Control |
|---|---|
| Published: |
2012
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| Online Access: |
http://www.tandfonline.com/doi/abs/10.1080/09537287.2011.640040#.VV7y19JVhBc |
| URI: | https://cronfa.swan.ac.uk/Record/cronfa21650 |
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| Abstract: |
Based on case study, this research proposes a framework of reference to implement lean management in pure service sectors. After the analysis of an Italian bank, the authors highlight the importance to streamline the processes first, and then automate them, to obtain maximum results in efficiency and customer satisfaction. |
|---|---|
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
7 |
| Start Page: |
513 |
| End Page: |
522 |