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Lean transformation in the pure service environment: the case of the call service centre

Niall Piercy, Nick Rich, Nicholas Rich Orcid Logo

International Journal of Operations & Production Management, Volume: 29, Issue: 1

Swansea University Authors: Niall Piercy, Nicholas Rich Orcid Logo

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Published in: International Journal of Operations & Production Management
ISSN: 0144-3577
Published: 2009
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College: Faculty of Humanities and Social Sciences
Issue: 1
End Page: 76