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Lean transformation in the pure service environment: the case of the call service centre / Niall Piercy; Nick Rich; Nicholas Rich

International Journal of Operations & Production Management, Volume: 29, Issue: 1

Swansea University Authors: Niall, Piercy, Nicholas, Rich

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Published in: International Journal of Operations & Production Management
ISSN: 0144-3577
Published: 2009
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URI: https://cronfa.swan.ac.uk/Record/cronfa14709
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first_indexed 2013-07-23T12:12:46Z
last_indexed 2018-02-09T04:46:16Z
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spelling 2013-09-30T12:41:54.2502641 v2 14709 2013-04-24 Lean transformation in the pure service environment: the case of the call service centre 3e89576c562bb25d8dfb59c29514c2d2 Niall Piercy Niall Piercy true false 272a3165694c25efa85725e514ebbcd3 0000-0003-0216-2807 Nicholas Rich Nicholas Rich true false 2013-04-24 Journal Article International Journal of Operations & Production Management 29 1 76 0144-3577 31 12 2009 2009-12-31 10.1108/01443570910925361 COLLEGE NANME COLLEGE CODE Swansea University 2013-09-30T12:41:54.2502641 2013-04-24T12:54:25.1418111 School of Management Operations Management and Entrepreneurship Niall Piercy 1 Nick Rich 2 Nicholas Rich 0000-0003-0216-2807 3
title Lean transformation in the pure service environment: the case of the call service centre
spellingShingle Lean transformation in the pure service environment: the case of the call service centre
Niall, Piercy
Nicholas, Rich
title_short Lean transformation in the pure service environment: the case of the call service centre
title_full Lean transformation in the pure service environment: the case of the call service centre
title_fullStr Lean transformation in the pure service environment: the case of the call service centre
title_full_unstemmed Lean transformation in the pure service environment: the case of the call service centre
title_sort Lean transformation in the pure service environment: the case of the call service centre
author_id_str_mv 3e89576c562bb25d8dfb59c29514c2d2
272a3165694c25efa85725e514ebbcd3
author_id_fullname_str_mv 3e89576c562bb25d8dfb59c29514c2d2_***_Niall, Piercy
272a3165694c25efa85725e514ebbcd3_***_Nicholas, Rich
author Niall, Piercy
Nicholas, Rich
author2 Niall Piercy
Nick Rich
Nicholas Rich
format Journal article
container_title International Journal of Operations & Production Management
container_volume 29
container_issue 1
publishDate 2009
institution Swansea University
issn 0144-3577
doi_str_mv 10.1108/01443570910925361
college_str School of Management
hierarchytype
hierarchy_top_id schoolofmanagement
hierarchy_top_title School of Management
hierarchy_parent_id schoolofmanagement
hierarchy_parent_title School of Management
department_str Operations Management and Entrepreneurship{{{_:::_}}}School of Management{{{_:::_}}}Operations Management and Entrepreneurship
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published_date 2009-12-31T03:27:50Z
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