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Citizens’ adoption of an electronic government system: towards a unified view

Nripendra Rana Orcid Logo, Yogesh Dwivedi Orcid Logo, Banita Lal, Michael Williams, Marc Clement

Information Systems Frontiers, Volume: 19, Issue: 3, Pages: 549 - 568

Swansea University Authors: Nripendra Rana Orcid Logo, Yogesh Dwivedi Orcid Logo, Michael Williams

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Abstract

Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2017
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa24744
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Abstract: Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.
College: School of Management
Issue: 3
Start Page: 549
End Page: 568