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Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model

Abdullah M. Baabdullah, Ali Abdallah Alalwan, Nripendra Rana Orcid Logo, Hatice Kizgin Orcid Logo, Pushp Patil

International Journal of Information Management, Volume: 44, Pages: 38 - 52

Swansea University Authors: Nripendra Rana Orcid Logo, Hatice Kizgin Orcid Logo

Abstract

Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to haveconsiderable value to both banks and customers. Thus, this study recognises the need to test the main factors thatcould predict the use of mobile banking as well as how using such a syste...

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Published in: International Journal of Information Management
ISSN: 02684012
Published: 2019
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URI: https://cronfa.swan.ac.uk/Record/cronfa44242
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first_indexed 2018-09-15T18:59:34Z
last_indexed 2019-07-23T15:25:08Z
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spelling 2019-07-23T13:13:13.2668741 v2 44242 2018-09-15 Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model b00e18aa519cd578d4b242e376e70331 0000-0003-1105-8729 Nripendra Rana Nripendra Rana true false aee450d5f03de221beed09567f911964 0000-0003-0841-8973 Hatice Kizgin Hatice Kizgin true false 2018-09-15 BBU Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to haveconsiderable value to both banks and customers. Thus, this study recognises the need to test the main factors thatcould predict the use of mobile banking as well as how using such a system could contribute to both customersatisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and theD&M IS Success Model). A questionnaire survey was conducted to collect the required data from conveniencesampling of Saudi bank customers. The main factors – performance expectancy, price value, facilitating conditions,hedonic motivation, habit, system quality and service quality – were found to have a significant impact on actual usebehaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order tore-collect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This mayadversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in SaudiArabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of MBankingfrom the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data inorder to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudipopulation. Journal Article International Journal of Information Management 44 38 52 02684012 Mobile Banking; UTAUT2; IS Success Model; Saudi Arabia 1 2 2019 2019-02-01 10.1016/j.ijinfomgt.2018.09.002 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2019-07-23T13:13:13.2668741 2018-09-15T13:04:30.3605712 School of Management Business Abdullah M. Baabdullah 1 Ali Abdallah Alalwan 2 Nripendra Rana 0000-0003-1105-8729 3 Hatice Kizgin 0000-0003-0841-8973 4 Pushp Patil 5 0044242-26092018143424.pdf 44242.pdf 2018-09-26T14:34:24.7700000 Output 727648 application/pdf Accepted Manuscript true 2020-03-27T00:00:00.0000000 18 month embargo. true eng
title Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
spellingShingle Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
Nripendra, Rana
Hatice, Kizgin
title_short Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
title_full Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
title_fullStr Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
title_full_unstemmed Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
title_sort Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
author_id_str_mv b00e18aa519cd578d4b242e376e70331
aee450d5f03de221beed09567f911964
author_id_fullname_str_mv b00e18aa519cd578d4b242e376e70331_***_Nripendra, Rana_***_0000-0003-1105-8729
aee450d5f03de221beed09567f911964_***_Hatice, Kizgin_***_0000-0003-0841-8973
author Nripendra, Rana
Hatice, Kizgin
author2 Abdullah M. Baabdullah
Ali Abdallah Alalwan
Nripendra Rana
Hatice Kizgin
Pushp Patil
format Journal article
container_title International Journal of Information Management
container_volume 44
container_start_page 38
publishDate 2019
institution Swansea University
issn 02684012
doi_str_mv 10.1016/j.ijinfomgt.2018.09.002
college_str School of Management
hierarchytype
hierarchy_top_id schoolofmanagement
hierarchy_top_title School of Management
hierarchy_parent_id schoolofmanagement
hierarchy_parent_title School of Management
department_str Business{{{_:::_}}}School of Management{{{_:::_}}}Business
document_store_str 1
active_str 0
description Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to haveconsiderable value to both banks and customers. Thus, this study recognises the need to test the main factors thatcould predict the use of mobile banking as well as how using such a system could contribute to both customersatisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and theD&M IS Success Model). A questionnaire survey was conducted to collect the required data from conveniencesampling of Saudi bank customers. The main factors – performance expectancy, price value, facilitating conditions,hedonic motivation, habit, system quality and service quality – were found to have a significant impact on actual usebehaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order tore-collect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This mayadversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in SaudiArabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of MBankingfrom the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data inorder to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudipopulation.
published_date 2019-02-01T04:07:25Z
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