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Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing

Prabhsimran Singh, Yogesh Dwivedi, Karanjeet Singh Kahlon, Ravinder Singh Sawhney, Ali Abdallah Alalwan, Nripendra P. Rana

Information Systems Frontiers, Volume: 22, Pages: 315 - 337

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1007/s10796-019-09916-y

Abstract

The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participat...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2019
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa49779
Abstract: The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.
Keywords: Cloud computing; E-government; GST; Sentiment analysis; Social media analytics; Twitter
College: Faculty of Humanities and Social Sciences
Start Page: 315
End Page: 337

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