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Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing

Prabhsimran Singh, Yogesh Dwivedi Orcid Logo, Karanjeet Singh Kahlon, Ravinder Singh Sawhney, Ali Abdallah Alalwan, Nripendra P. Rana

Information Systems Frontiers, Volume: 22, Pages: 315 - 337

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1007/s10796-019-09916-y

Abstract

The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participat...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2019
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URI: https://cronfa.swan.ac.uk/Record/cronfa49779
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first_indexed 2019-03-29T11:16:13Z
last_indexed 2023-01-11T14:26:04Z
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spelling 2022-10-26T11:46:44.8574475 v2 49779 2019-03-27 Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2019-03-27 BBU The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation. Journal Article Information Systems Frontiers 22 315 337 Springer Science and Business Media LLC 1387-3326 1572-9419 Cloud computing; E-government; GST; Sentiment analysis; Social media analytics; Twitter 16 4 2019 2019-04-16 10.1007/s10796-019-09916-y COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2022-10-26T11:46:44.8574475 2019-03-27T20:19:05.9592930 Faculty of Humanities and Social Sciences School of Management - Business Management Prabhsimran Singh 1 Yogesh Dwivedi 0000-0002-5547-9990 2 Karanjeet Singh Kahlon 3 Ravinder Singh Sawhney 4 Ali Abdallah Alalwan 5 Nripendra P. Rana 6 0049779-08052019111557.pdf 49779.pdf 2019-05-08T11:15:57.5000000 Output 5993192 application/pdf Version of Record true Released under the terms of a Creative Commons Attribution 4.0 International license (CC-BY). true eng http://creativecommons.org/licenses/by/4.0/
title Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
spellingShingle Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
Yogesh Dwivedi
title_short Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
title_full Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
title_fullStr Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
title_full_unstemmed Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
title_sort Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Prabhsimran Singh
Yogesh Dwivedi
Karanjeet Singh Kahlon
Ravinder Singh Sawhney
Ali Abdallah Alalwan
Nripendra P. Rana
format Journal article
container_title Information Systems Frontiers
container_volume 22
container_start_page 315
publishDate 2019
institution Swansea University
issn 1387-3326
1572-9419
doi_str_mv 10.1007/s10796-019-09916-y
publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.
published_date 2019-04-16T04:01:00Z
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