Journal article 741 views 141 downloads
Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
Information Systems Frontiers, Volume: 21, Issue: 3, Pages: 635 - 659
Swansea University Author:
Yogesh Dwivedi
-
PDF | Version of Record
Released under the terms of a Creative Commons Attribution 4.0 International License (CC-BY).
Download (951.29KB)
DOI (Published version): 10.1007/s10796-019-09914-0
Abstract
Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-...
| Published in: | Information Systems Frontiers |
|---|---|
| ISSN: | 1387-3326 1572-9419 |
| Published: |
Springer Science and Business Media LLC
2019
|
| Online Access: |
Check full text
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa50439 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Abstract: |
Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural. |
|---|---|
| Keywords: |
E-inclusion; E-government; Digital-by-default; Government services; UK |
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
3 |
| Start Page: |
635 |
| End Page: |
659 |