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Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

Ahlam Al-Muwil, Vishanth Weerakkody, Ramzi El-haddadeh, Yogesh Dwivedi

Information Systems Frontiers, Volume: 21, Issue: 3, Pages: 635 - 659

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1007/s10796-019-09914-0

Abstract

Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2019
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URI: https://cronfa.swan.ac.uk/Record/cronfa50439
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last_indexed 2023-01-11T14:26:54Z
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spelling 2022-10-26T12:11:35.3747794 v2 50439 2019-05-19 Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2019-05-19 Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural. Journal Article Information Systems Frontiers 21 3 635 659 Springer Science and Business Media LLC 1387-3326 1572-9419 E-inclusion; E-government; Digital-by-default; Government services; UK 15 6 2019 2019-06-15 10.1007/s10796-019-09914-0 COLLEGE NANME COLLEGE CODE Swansea University 2022-10-26T12:11:35.3747794 2019-05-19T19:01:02.4860954 Faculty of Humanities and Social Sciences School of Management - Business Management Ahlam Al-Muwil 1 Vishanth Weerakkody 2 Ramzi El-haddadeh 3 Yogesh Dwivedi 4 0050439-19052019190414.pdf Al-Muwil2019_Article_BalancingDigital-By-DefaultWit.pdf 2019-05-19T19:04:14.1200000 Output 1115159 application/pdf Version of Record true Released under the terms of a Creative Commons Attribution 4.0 International License (CC-BY). true eng http://creativecommons.org/licenses/by/4.0/
title Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
spellingShingle Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
Yogesh Dwivedi
title_short Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_full Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_fullStr Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_full_unstemmed Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
title_sort Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Ahlam Al-Muwil
Vishanth Weerakkody
Ramzi El-haddadeh
Yogesh Dwivedi
format Journal article
container_title Information Systems Frontiers
container_volume 21
container_issue 3
container_start_page 635
publishDate 2019
institution Swansea University
issn 1387-3326
1572-9419
doi_str_mv 10.1007/s10796-019-09914-0
publisher Springer Science and Business Media LLC
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.
published_date 2019-06-15T04:44:31Z
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