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COVID-19 and the secret virtual assistants: the social weapons for a state of emergency
Emerald Open Research, Volume: 2, Start page: 19
Swansea University Authors:
Hannah Marston, Charles Musselwhite , Deborah Morgan
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DOI (Published version): 10.35241/emeraldopenres.13571.1
Abstract
Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to...
Published in: | Emerald Open Research |
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ISSN: | 2631-3952 |
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2020
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URI: | https://cronfa.swan.ac.uk/Record/cronfa54079 |
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2020-10-20T15:07:59.4947258 v2 54079 2020-04-28 COVID-19 and the secret virtual assistants: the social weapons for a state of emergency fe6cf7fb063d356ef37af2fc6adfe943 Hannah Marston Hannah Marston true false c9a49f25a5adb54c55612ae49560100c 0000-0002-4831-2092 Charles Musselwhite Charles Musselwhite true false 6ab809844c56957c0e9773518a251516 0000-0002-3107-3945 Deborah Morgan Deborah Morgan true false 2020-04-28 FGMHL Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to technology (e.g. Skype, WhatsApp, Facebook, Zoom) to help maintain a sense of closeness and connection to friends, family and vital services. One largely unsung technology is the virtual assistant (VA), a cost-efficient technology enabling users to access the Internet of Things using little more than voice. Deploying an ecological framework, in the context of smart age-friendly cities, this paper explores how VA technology can function as an emergency response system, providing citizens with systems to connect with friends, family, vital services and offering assistance in the diagnosis of COVID-19. We provide an illustration of the potentials and challenges VAs present, concluding stricter regulation and controls should be implemented before VAs can be safely integrated into smart age-friendly cities across the globe. Journal Article Emerald Open Research 2 19 Emerald 2631-3952 Ecosystem, Age-friendly, Emergency Response, Technology, Society, Alert, Isolation, Loneliness 27 4 2020 2020-04-27 10.35241/emeraldopenres.13571.1 COLLEGE NANME Medicine, Health and Life Science - Faculty COLLEGE CODE FGMHL Swansea University 2020-10-20T15:07:59.4947258 2020-04-28T21:06:52.1451650 Faculty of Medicine, Health and Life Sciences The Centre for Innovative Ageing Laura Sheerman 1 Hannah Marston 2 Charles Musselwhite 0000-0002-4831-2092 3 Deborah Morgan 0000-0002-3107-3945 4 54079__17251__eef75af4b710448ab4ca6fce86501462.pdf 54079.pdf 2020-05-15T11:36:03.5233620 Output 487571 application/pdf Version of Record true Released under the terms of a Creative Commons Attribution License (CC-BY). true eng http://creativecommons.org/licenses/by/4.0/ |
title |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
spellingShingle |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency Hannah Marston Charles Musselwhite Deborah Morgan |
title_short |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
title_full |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
title_fullStr |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
title_full_unstemmed |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
title_sort |
COVID-19 and the secret virtual assistants: the social weapons for a state of emergency |
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fe6cf7fb063d356ef37af2fc6adfe943 c9a49f25a5adb54c55612ae49560100c 6ab809844c56957c0e9773518a251516 |
author_id_fullname_str_mv |
fe6cf7fb063d356ef37af2fc6adfe943_***_Hannah Marston c9a49f25a5adb54c55612ae49560100c_***_Charles Musselwhite 6ab809844c56957c0e9773518a251516_***_Deborah Morgan |
author |
Hannah Marston Charles Musselwhite Deborah Morgan |
author2 |
Laura Sheerman Hannah Marston Charles Musselwhite Deborah Morgan |
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Emerald Open Research |
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Swansea University |
issn |
2631-3952 |
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10.35241/emeraldopenres.13571.1 |
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Emerald |
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Faculty of Medicine, Health and Life Sciences |
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description |
Technologies are ubiquitous in modern Britain, gradually infiltrating many areas of our working and personal lives. But what role can technology play in the current COVID-19 pandemic? At a time when our usual face to face social interactions are temporarily suspended, many of us have reached out to technology (e.g. Skype, WhatsApp, Facebook, Zoom) to help maintain a sense of closeness and connection to friends, family and vital services. One largely unsung technology is the virtual assistant (VA), a cost-efficient technology enabling users to access the Internet of Things using little more than voice. Deploying an ecological framework, in the context of smart age-friendly cities, this paper explores how VA technology can function as an emergency response system, providing citizens with systems to connect with friends, family, vital services and offering assistance in the diagnosis of COVID-19. We provide an illustration of the potentials and challenges VAs present, concluding stricter regulation and controls should be implemented before VAs can be safely integrated into smart age-friendly cities across the globe. |
published_date |
2020-04-27T04:07:23Z |
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1763753532031238144 |
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11.021648 |