No Cover Image

Journal article 88 views 16 downloads

Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research / Jordan Dawson; Alys Einion- Waller; Deborah Jones

Qualitative Research Journal, Volume: ahead-of-print, Issue: ahead-of-print

Swansea University Authors: Jordan, Dawson, Alys, Einion- Waller, Deborah, Jones

Abstract

As society becomes ever more reliant on internet technology for everyday communications, this paper explores the use of Instant Messaging (IM) in qualitative research. Discussed within the context of sensitive topic research with potentially hidden and hard-to-reach groups, the purpose of this paper...

Full description

Published in: Qualitative Research Journal
ISSN: 1443-9883
Published: Emerald 2020
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa55218
Tags: Add Tag
No Tags, Be the first to tag this record!
Abstract: As society becomes ever more reliant on internet technology for everyday communications, this paper explores the use of Instant Messaging (IM) in qualitative research. Discussed within the context of sensitive topic research with potentially hidden and hard-to-reach groups, the purpose of this paper is to discuss the value of adaptive and contemporary research approaches which facilitate participation on the terms of the participant.Reflecting on the data collection process from the primary authors PhD research, this paper critically considers some of the issues raised by IM facilitated semi-structured interviews, using a telephone interview completed as part of the same date collection process as a point of comparison.This paper raises a number of issues, including how the perceived depth of participant response is influenced by their brevity, resultant of the space between parties which allows for considered and concise communication. This disconnect, created by the use of technology, also has implications for the power relations between researcher and participant, and the ability to identify the non-verbal cues which communicate emotion and sentiment.This paper highlights that whilst limited in some respects, an IM facilitated interview provides a unique platform through which hidden and hard to reach groups may be empowered to participate in research, which they may usually avoid.
College: Hillary Rodham Clinton School of Law
Issue: ahead-of-print