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Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research

Jordan Dawson Orcid Logo, Alys Einion, Deborah Jones Orcid Logo

Qualitative Research Journal, Volume: 21, Issue: 2, Pages: 206 - 216

Swansea University Authors: Jordan Dawson Orcid Logo, Alys Einion, Deborah Jones Orcid Logo

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DOI (Published version): 10.1108/qrj-06-2020-0061

Abstract

As society becomes ever more reliant on internet technology for everyday communications, this paper explores the use of Instant Messaging (IM) in qualitative research. Discussed within the context of sensitive topic research with potentially hidden and hard-to-reach groups, the purpose of this paper...

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Published in: Qualitative Research Journal
ISSN: 1443-9883
Published: Emerald 2020
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URI: https://cronfa.swan.ac.uk/Record/cronfa55218
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first_indexed 2020-10-05T10:54:23Z
last_indexed 2021-06-25T03:19:24Z
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spelling 2021-06-24T15:26:20.8981271 v2 55218 2020-09-18 Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research 7b6cc0d8ff8d5b1ba67bc2e9bb80d901 0000-0002-5462-4295 Jordan Dawson Jordan Dawson true false 9be114e2e3a5f0aec7cf4c5da39c445f Alys Einion Alys Einion true false a4f45cbf04f7da75474654a141108673 0000-0002-9457-0447 Deborah Jones Deborah Jones true false 2020-09-18 CSSP As society becomes ever more reliant on internet technology for everyday communications, this paper explores the use of Instant Messaging (IM) in qualitative research. Discussed within the context of sensitive topic research with potentially hidden and hard-to-reach groups, the purpose of this paper is to discuss the value of adaptive and contemporary research approaches which facilitate participation on the terms of the participant.Reflecting on the data collection process from the primary authors PhD research, this paper critically considers some of the issues raised by IM facilitated semi-structured interviews, using a telephone interview completed as part of the same date collection process as a point of comparison.This paper raises a number of issues, including how the perceived depth of participant response is influenced by their brevity, resultant of the space between parties which allows for considered and concise communication. This disconnect, created by the use of technology, also has implications for the power relations between researcher and participant, and the ability to identify the non-verbal cues which communicate emotion and sentiment.This paper highlights that whilst limited in some respects, an IM facilitated interview provides a unique platform through which hidden and hard to reach groups may be empowered to participate in research, which they may usually avoid. Journal Article Qualitative Research Journal 21 2 206 216 Emerald 1443-9883 technology; sex work; hard-to-reach groups; sensitive topic 23 10 2020 2020-10-23 10.1108/qrj-06-2020-0061 COLLEGE NANME Criminology, Sociology and Social Policy COLLEGE CODE CSSP Swansea University 2021-06-24T15:26:20.8981271 2020-09-18T16:45:57.5730345 Faculty of Humanities and Social Sciences School of Social Sciences - Criminology, Sociology and Social Policy Jordan Dawson 0000-0002-5462-4295 1 Alys Einion 2 Deborah Jones 0000-0002-9457-0447 3 55218__18312__62a4838c08374b32b8bd62462ebbcbab.pdf 55218.pdf 2020-10-05T11:52:16.9195760 Output 220894 application/pdf Accepted Manuscript true true eng
title Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
spellingShingle Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
Jordan Dawson
Alys Einion
Deborah Jones
title_short Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
title_full Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
title_fullStr Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
title_full_unstemmed Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
title_sort Instant messaging: a novel means of facilitating the participation of hard-to-reach groups in sensitive topic research
author_id_str_mv 7b6cc0d8ff8d5b1ba67bc2e9bb80d901
9be114e2e3a5f0aec7cf4c5da39c445f
a4f45cbf04f7da75474654a141108673
author_id_fullname_str_mv 7b6cc0d8ff8d5b1ba67bc2e9bb80d901_***_Jordan Dawson
9be114e2e3a5f0aec7cf4c5da39c445f_***_Alys Einion
a4f45cbf04f7da75474654a141108673_***_Deborah Jones
author Jordan Dawson
Alys Einion
Deborah Jones
author2 Jordan Dawson
Alys Einion
Deborah Jones
format Journal article
container_title Qualitative Research Journal
container_volume 21
container_issue 2
container_start_page 206
publishDate 2020
institution Swansea University
issn 1443-9883
doi_str_mv 10.1108/qrj-06-2020-0061
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Social Sciences - Criminology, Sociology and Social Policy{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Social Sciences - Criminology, Sociology and Social Policy
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description As society becomes ever more reliant on internet technology for everyday communications, this paper explores the use of Instant Messaging (IM) in qualitative research. Discussed within the context of sensitive topic research with potentially hidden and hard-to-reach groups, the purpose of this paper is to discuss the value of adaptive and contemporary research approaches which facilitate participation on the terms of the participant.Reflecting on the data collection process from the primary authors PhD research, this paper critically considers some of the issues raised by IM facilitated semi-structured interviews, using a telephone interview completed as part of the same date collection process as a point of comparison.This paper raises a number of issues, including how the perceived depth of participant response is influenced by their brevity, resultant of the space between parties which allows for considered and concise communication. This disconnect, created by the use of technology, also has implications for the power relations between researcher and participant, and the ability to identify the non-verbal cues which communicate emotion and sentiment.This paper highlights that whilst limited in some respects, an IM facilitated interview provides a unique platform through which hidden and hard to reach groups may be empowered to participate in research, which they may usually avoid.
published_date 2020-10-23T04:09:17Z
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score 11.017797

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