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“Do Animals Have Accents?”: Talking with Agents in Multi-Party Conversation / Martin Porcheron; Joel E. Fischer; Sarah Sharples

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17), Pages: 207 - 219

Swansea University Author: Martin, Porcheron

DOI (Published version): 10.1145/2998181.2998298

Abstract

In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and ta...

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Published in: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17)
ISBN: 9781450343350
Published: New York, NY, USA ACM 2017
Online Access: https://doi.org/10.1145/2998181.2998298
URI: https://cronfa.swan.ac.uk/Record/cronfa55710
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Abstract: In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.
Keywords: conversational agents; intelligent personal assistants; mobile devices; smartphones; multi-party conversation; collocated interaction; ethnomethodology; conversation analysis
College: College of Science
Start Page: 207
End Page: 219