Conference Paper/Proceeding/Abstract 742 views 357 downloads
"Do Animals Have Accents?": Talking with Agents in Multi-Party Conversation
,
Joel E. Fischer,
Sarah Sharples
Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, Pages: 207 - 219
Swansea University Author:
Martin Porcheron
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PDF | Accepted Manuscript
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DOI (Published version): 10.1145/2998181.2998298
Abstract
In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and ta...
| Published in: | Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing |
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| ISBN: | 9781450343350 |
| Published: |
New York, NY, USA
ACM
2017
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa55710 |
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| Abstract: |
In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs. |
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| Keywords: |
conversational agents; intelligent personal assistants; mobile devices; smartphones; multi-party conversation; collocated interaction; ethnomethodology; conversation analysis |
| College: |
College of Science |
| Start Page: |
207 |
| End Page: |
219 |