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Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice / Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, Stephan Schlögl, Matthew P. Aylett, Jaisie Sin, Robert J. Moore, Grace Hughes, Andrew Ku

Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 6

Swansea University Authors: Leigh Clark, Martin Porcheron

DOI (Published version): 10.1145/3411763.3441336

Abstract

As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent i...

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Published in: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems
ISBN: 9781450380959
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa56148
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Abstract: As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent in current conversational voice interfaces, from issues in feedback and visibility, to learnability, to error correction, and more. These issues still exist in the most current conversational interfaces in the commercial market, like the Google Assistant, Amazon Alexa, and Siri. The aim of this workshop therefore is to bring both academics and industry practitioners together to bridge the gaps of knowledge in regards to the tools, practices, and methods used in the design of CUIs. This workshop will bring together both the research performed by academics in the field, and the practical experience and needs from industry practitioners, in order to have deeper discussions about the resources that require more research and development, in order to build better and more usable CUIs.
Keywords: conversational user interface, voice user interface, design methods, design heuristics, speech interface, CUI, intelligent user interface, design methods
College: College of Science
Start Page: 1
End Page: 6