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Conference Paper/Proceeding/Abstract 393 views 183 downloads

Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice

Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark Orcid Logo, Martin Porcheron Orcid Logo, Heloisa Candello, Stephan Schlögl, Matthew P. Aylett, Jaisie Sin, Robert J. Moore, Grace Hughes, Andrew Ku

Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 6

Swansea University Authors: Leigh Clark Orcid Logo, Martin Porcheron Orcid Logo

DOI (Published version): 10.1145/3411763.3441336

Abstract

As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent i...

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Published in: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems
ISBN: 9781450380959
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa56148
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spelling 2021-08-09T17:24:10.7635915 v2 56148 2021-01-30 Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice 004ef41b90854a57a498549a462f13a0 0000-0002-9237-1057 Leigh Clark Leigh Clark true false d9de398c04c0b443d547d455782d5de5 0000-0003-3814-7174 Martin Porcheron Martin Porcheron true false 2021-01-30 SCS As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent in current conversational voice interfaces, from issues in feedback and visibility, to learnability, to error correction, and more. These issues still exist in the most current conversational interfaces in the commercial market, like the Google Assistant, Amazon Alexa, and Siri. The aim of this workshop therefore is to bring both academics and industry practitioners together to bridge the gaps of knowledge in regards to the tools, practices, and methods used in the design of CUIs. This workshop will bring together both the research performed by academics in the field, and the practical experience and needs from industry practitioners, in order to have deeper discussions about the resources that require more research and development, in order to build better and more usable CUIs. Conference Paper/Proceeding/Abstract Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems 1 6 ACM New York, NY, USA 9781450380959 conversational user interface, voice user interface, design methods, design heuristics, speech interface, CUI, intelligent user interface, design methods 8 5 2021 2021-05-08 10.1145/3411763.3441336 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-08-09T17:24:10.7635915 2021-01-30T10:05:50.2253705 College of Science College of Science Christine Murad 1 Cosmin Munteanu 2 Benjamin R. Cowan 3 Leigh Clark 0000-0002-9237-1057 4 Martin Porcheron 0000-0003-3814-7174 5 Heloisa Candello 6 Stephan Schlögl 7 Matthew P. Aylett 8 Jaisie Sin 9 Robert J. Moore 10 Grace Hughes 11 Andrew Ku 12 56148__19207__5d0813b2ab1344a78a29c1a19b8410a0.pdf LetsTalkAboutCUIs.pdf 2021-01-30T10:10:19.1924859 Output 403214 application/pdf Accepted Manuscript true false eng
title Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
spellingShingle Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
Leigh Clark
Martin Porcheron
title_short Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
title_full Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
title_fullStr Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
title_full_unstemmed Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
title_sort Let’s Talk About CUIs: Putting Conversational User Interface Design Into Practice
author_id_str_mv 004ef41b90854a57a498549a462f13a0
d9de398c04c0b443d547d455782d5de5
author_id_fullname_str_mv 004ef41b90854a57a498549a462f13a0_***_Leigh Clark
d9de398c04c0b443d547d455782d5de5_***_Martin Porcheron
author Leigh Clark
Martin Porcheron
author2 Christine Murad
Cosmin Munteanu
Benjamin R. Cowan
Leigh Clark
Martin Porcheron
Heloisa Candello
Stephan Schlögl
Matthew P. Aylett
Jaisie Sin
Robert J. Moore
Grace Hughes
Andrew Ku
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description As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent in current conversational voice interfaces, from issues in feedback and visibility, to learnability, to error correction, and more. These issues still exist in the most current conversational interfaces in the commercial market, like the Google Assistant, Amazon Alexa, and Siri. The aim of this workshop therefore is to bring both academics and industry practitioners together to bridge the gaps of knowledge in regards to the tools, practices, and methods used in the design of CUIs. This workshop will bring together both the research performed by academics in the field, and the practical experience and needs from industry practitioners, in order to have deeper discussions about the resources that require more research and development, in order to build better and more usable CUIs.
published_date 2021-05-08T04:11:34Z
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