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CUI@CSCW: Collaborating through Conversational User Interfaces / Martin Porcheron; Leigh Clark; Matt Jones; Heloisa Candello; Benjamin R. Cowan; Christine Murad; Jaisie Sin; Matthew P. Aylett; Minha Lee; Cosmin Munteanu; Joel E. Fischer; Philip R. Doyle; Jofish Kaye

Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing (CSCW '20 Companion), Pages: 483 - 492

Swansea University Authors: Martin, Porcheron, Leigh, Clark, Matt, Jones

DOI (Published version): 10.1145/3406865.3418587

Abstract

This virtual workshop seeks to bring together the burgeoning communities centred on the design, development, application and study of so-called Conversational User Interfaces (CUIs). CUIs are used in myriad contexts, from online support chatbots through to entertainment devices in the home. In this...

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Published in: Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing (CSCW '20 Companion)
ISBN: 978-1-4503-8059-1/20/10
Published: New York, NY, USA 2020
Online Access: https://cscw.acm.org/2020/
URI: https://cronfa.swan.ac.uk/Record/cronfa54807
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Abstract: This virtual workshop seeks to bring together the burgeoning communities centred on the design, development, application and study of so-called Conversational User Interfaces (CUIs). CUIs are used in myriad contexts, from online support chatbots through to entertainment devices in the home. In this workshop, we will examine the challenges involved in transforming CUIs into everyday computing devices capable of supporting collaborative activities across space and time. Additionally, this workshop seeks to establish a cohesive CUI community and research agenda within CSCW. We will examine the roles in which CSCW research can contribute insights into understanding how CUIs are or can be used in a variety of settings, from public to private, and how they can be brought into a potentially unlimited number of tasks. This proposed workshop will bring together researchers from academia and practitioners from industry to survey the state-of-the-art in terms of CUI design, use, and understanding, and will map new areas for work including addressing the technical, social, and ethical challenges that lay ahead. By bringing together existing researchers and new ideas in this space, we intend to foster a strong community and enable potential future collaborations.
Keywords: cuis, voice interfaces, vuis, cscw, collaboration, social interaction, accessibility, group work
College: College of Science
Start Page: 483
End Page: 492