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A Text Analytics Framework for Performance Assessment and Weakness Detection From Online Reviews

Amit Singh, Mamata Jenamani, Jitesh Thakkar, Yogesh Dwivedi Orcid Logo

Journal of Global Information Management, Volume: 30, Issue: 8, Pages: 1 - 26

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.4018/jgim.304069

Published in: Journal of Global Information Management
ISSN: 1062-7375 1533-7995
Published: IGI Global 2021
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Keywords: Artificial Intelligence, Automobile Industry, Consumer Review, Control Charts, Defect Discovery, Ranking, Reviews, Sentiment Analysis, Text Mining, TOPSIS, User-Generated Content, Weakness Detection
College: Faculty of Humanities and Social Sciences
Issue: 8
Start Page: 1
End Page: 26