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LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots / Justin Edwards, Leigh Clark, Allison Perrone

CUI 2021 - 3rd Conference on Conversational User Interfaces

Swansea University Author: Leigh Clark

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DOI (Published version): 10.1145/3469595.3469597

Abstract

Chatbots are popular machine partners for task-oriented and so- cial interactions. Human-human computer-mediated communica- tion research has explored how people express their gender and sexuality in online social interactions, but little is known about whether and in what way chatbots do the same....

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Published in: CUI 2021 - 3rd Conference on Conversational User Interfaces
ISBN: 978-1-4503-8998-3/21/07
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa57197
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Abstract: Chatbots are popular machine partners for task-oriented and so- cial interactions. Human-human computer-mediated communica- tion research has explored how people express their gender and sexuality in online social interactions, but little is known about whether and in what way chatbots do the same. We conducted semi-structured interviews with 5 text-based conversational agents to explore this topic Through these interviews, we identified 6 com- mon themes around the expression of gender and sexual identity: identity description, identity formation, peer acceptance, positive reflection, uncomfortable feelings and off-topic responses. Chat- bots express gender and sexuality explicitly and through relation of experience and emotions, mimicking the human language on which they are trained. It is nevertheless evident that chatbots dif- fer from human dialogue partners as they lack the flexibility and understanding enabled by lived human experience. While chatbots are proficient in using language to express identity, they also dis- play a lack of authentic experiences of gender and sexuality.
Keywords: chatbots, language models, gender studies, queer studies, identity
College: College of Science