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LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots / Justin Edwards, Leigh Clark, Allison Perrone

CUI 2021 - 3rd Conference on Conversational User Interfaces

Swansea University Author: Leigh Clark

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DOI (Published version): 10.1145/3469595.3469597

Abstract

Chatbots are popular machine partners for task-oriented and so- cial interactions. Human-human computer-mediated communica- tion research has explored how people express their gender and sexuality in online social interactions, but little is known about whether and in what way chatbots do the same....

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Published in: CUI 2021 - 3rd Conference on Conversational User Interfaces
ISBN: 978-1-4503-8998-3/21/07
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa57197
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first_indexed 2021-06-24T09:34:30Z
last_indexed 2021-09-11T03:19:52Z
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spelling 2021-09-10T13:40:17.4398879 v2 57197 2021-06-24 LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots 004ef41b90854a57a498549a462f13a0 0000-0002-9237-1057 Leigh Clark Leigh Clark true false 2021-06-24 SCS Chatbots are popular machine partners for task-oriented and so- cial interactions. Human-human computer-mediated communica- tion research has explored how people express their gender and sexuality in online social interactions, but little is known about whether and in what way chatbots do the same. We conducted semi-structured interviews with 5 text-based conversational agents to explore this topic Through these interviews, we identified 6 com- mon themes around the expression of gender and sexual identity: identity description, identity formation, peer acceptance, positive reflection, uncomfortable feelings and off-topic responses. Chat- bots express gender and sexuality explicitly and through relation of experience and emotions, mimicking the human language on which they are trained. It is nevertheless evident that chatbots dif- fer from human dialogue partners as they lack the flexibility and understanding enabled by lived human experience. While chatbots are proficient in using language to express identity, they also dis- play a lack of authentic experiences of gender and sexuality. Conference Paper/Proceeding/Abstract CUI 2021 - 3rd Conference on Conversational User Interfaces ACM New York, NY, USA 978-1-4503-8998-3/21/07 chatbots, language models, gender studies, queer studies, identity 27 7 2021 2021-07-27 10.1145/3469595.3469597 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-09-10T13:40:17.4398879 2021-06-24T09:51:31.1178804 College of Science Computer Science Justin Edwards 1 Leigh Clark 0000-0002-9237-1057 2 Allison Perrone 3 57197__20816__e2f5218ae7f04ecb85866b7924915ada.pdf 57197.pdf 2021-09-10T13:37:59.0419074 Output 437678 application/pdf Version of Record true © 2021 Copyright held by the owner/author(s). This work is licensed under a Creative Commons Attribution International 4.0 License true eng
title LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
spellingShingle LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
Leigh, Clark
title_short LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
title_full LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
title_fullStr LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
title_full_unstemmed LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
title_sort LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in Chatbots
author_id_str_mv 004ef41b90854a57a498549a462f13a0
author_id_fullname_str_mv 004ef41b90854a57a498549a462f13a0_***_Leigh, Clark
author Leigh, Clark
author2 Justin Edwards
Leigh Clark
Allison Perrone
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container_title CUI 2021 - 3rd Conference on Conversational User Interfaces
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institution Swansea University
isbn 978-1-4503-8998-3/21/07
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description Chatbots are popular machine partners for task-oriented and so- cial interactions. Human-human computer-mediated communica- tion research has explored how people express their gender and sexuality in online social interactions, but little is known about whether and in what way chatbots do the same. We conducted semi-structured interviews with 5 text-based conversational agents to explore this topic Through these interviews, we identified 6 com- mon themes around the expression of gender and sexual identity: identity description, identity formation, peer acceptance, positive reflection, uncomfortable feelings and off-topic responses. Chat- bots express gender and sexuality explicitly and through relation of experience and emotions, mimicking the human language on which they are trained. It is nevertheless evident that chatbots dif- fer from human dialogue partners as they lack the flexibility and understanding enabled by lived human experience. While chatbots are proficient in using language to express identity, they also dis- play a lack of authentic experiences of gender and sexuality.
published_date 2021-07-27T04:22:26Z
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score 10.829975