Journal article 470 views 327 downloads
Effect of privacy concerns and engagement on social support behaviour in online health community platforms
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Fahad Ibrahim,
Nick Hajli ,
Tahir M. Nisar,
Haseeb Shabbir
Technological Forecasting and Social Change, Volume: 178, Start page: 121592
Swansea University Authors:
Fahad Ibrahim, Nick Hajli
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DOI (Published version): 10.1016/j.techfore.2022.121592
Abstract
The growth of interactive technologies has fostered different online health communities (OHCs) where individuals share similar interests in health-related information and exchange social support to facilitate health outcomes. While OHCs offer a variety of benefits to society, it is challenged by sur...
| Published in: | Technological Forecasting and Social Change |
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| ISSN: | 0040-1625 |
| Published: |
Elsevier BV
2022
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| Online Access: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa59427 |
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| Abstract: |
The growth of interactive technologies has fostered different online health communities (OHCs) where individuals share similar interests in health-related information and exchange social support to facilitate health outcomes. While OHCs offer a variety of benefits to society, it is challenged by surrounding issues of privacy concerns. Breach of privacy poses undesirable consequences for people, and thus privacy concerns can influence individuals' social support behaviour in OHC platforms. Moreover, willingness to engage in the community can be an outcome of prosocial behaviour, motivating people to offer additional social support on OHC platforms. Hence, addressing the role of engagement in a multi-actor online environment requires further attention. Drawing on social support theory, by examining the effects of privacy concerns, control of information, and community engagement, this study develops a framework to create an informed and sharing online community. Using survey data collected from different OHC platforms on Facebook, our study presents some interesting conclusions. Our results show that community engagement and privacy concerns can influence certain types of social support (i.e., information or emotional support), leading to OHC members' intention to participate. Our conceptual model and findings will inform both future research and policymakers. |
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| College: |
Faculty of Humanities and Social Sciences |
| Start Page: |
121592 |